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Help & Support
Business
Help and support
Internet Banking for Business
Internet Banking for Business
How to register
Mobile authentication
NetGuard token
Using your NetGuard token
Activating your NetGuard token
Changing your PIN
Combining NetGuard tokens
Locked NetGuard tokens
Forgotten PIN
Resetting your NetGuard access
Replacing your token
Setting up your site
Adding accounts
Setting up and changing transaction limits
Email notifications
Technical support
Passwords and logging in
Logging in
Resetting passwords
Creating new users and setting permissions
Adding new users
Setting and changing user roles and permissions
High governance
Payments and direct debits
Transferring money between accounts
Bill payments
Automatic payments
Tax payments
Payroll and direct credit payments
Making a one-off payment
Same-day cleared payments
Individualised Payments
Setting up payment templates
Authorising payments in Internet Banking for Business
Retrying business payments
Processing times for business payments
Making international business payments
Collecting direct debits
Direct debit dishonours
Transactions, reporting and exporting
Account reports
Online statements
Account summaries
Transaction history
Payment history
Downloading daily data files
SWIFT MT103 message
Cash transaction report
Customised Average Rate Loan (CARL)
Repaying or redrawing accounts
Viewing accounts, transaction history, and interest rates
Searching for historic interest rate reset advices
Setting user permissions
Managing third party connections