Help & Support

Online statements

You can view and download account statements for any account you have permission to access.

New account statements become available online at the same time that we send them by post. Past statements are available for:

  • everyday and loan accounts – last seven years
  • credit cards and personal loans – from 10 October 2010
  • foreign currency accounts – from 25 February 2011
  • business credit cards - from 1 July 2017.

Finding and downloading a statement

To find and download a PDF copy of a statement, go to the ‘Accounts’ tab of Internet Banking for Business:

  • choose ‘Statements and documents’ from the left-hand menu
  • choose an account from the drop-down menu
  • choose a date range (optional) and/or click ‘View’
  • choose the statement you want to see – it will open in a new window
  • right click anywhere on the statement and select ‘Save’ or ‘Save as’ to download a copy.

Viewing business credit card statements

You can view business credit card transaction record statements once you have been given permission to do so by someone in your organisation who has the Site Administrator role.

Transaction and card summary statements are not currently available.

If you are a Site Administrator, you can assign any of your users permission to view business card transaction record statements:

  • go to the Administration tab in Internet Banking for Business
  • click ‘Edit’ for the user you want
  • click ‘Customise Permissions’ at the bottom of the page
  • expand the drop down under ‘View online statements’
  • select the business credit cards you want the user to be able to view and click ‘Next’
  • on the next screen, enter a NetGuard code from your token and click ‘Submit’
  • the user will be able to view the selected business credit cards next time they log in.