Help & Support


Logging in

There are different steps to follow to log in to Internet Banking for Business if you are;

Existing users

Go to the Business Banking page on our website and select 'Login' at the top right-hand side of the page, then:

  1. Enter your 9-digit access number. 
  2. Enter the user ID  and password then click on ‘Go’ which will take you to the NetGuard security screen.
  3. Turn on your NetGuard token by pressing the orange button and enter your 4–digit NetGuard PIN into the token.
  4. Press 1 when ‘APPLI’ or ‘Select APP’ is shown on the token screen.
  5. Enter the 6–digit login code (shown on your token) into the NetGuard screen on your computer.
  6. Click on ‘Login’.

If you have forgotten your login details, click here

New users logging in for the first time

The Initial Site Administrator will receive an email with their login details and security tokens for all of the site’s users, shortly after completing the registration process. The Initial Site Administrator should then log in to Internet Banking for Business as soon as possible.

To log in for the first time, you’ll need:

  • your access number (nine-digit number sent in an email to the address you provided during registration),
  • your user ID and temporary password (this will have been sent in a separate email and will expire in 10 days),
  • your NetGuard token (this will have been posted to you after registration. If you haven’t received it, call 0800 269 4242).

Go to the Business Banking page on our website and select Login’ at the top right-hand side of the page, then:

  1. Enter your 9-digit access number. 
  2. Enter your user ID and temporary password.
  3. You will be prompted to create a new password.
  4. Click on ‘Go’ which will take you to the NetGuard security screen. 
  5. Turn on your NetGuard token by pressing the orange button and enter your 4–digit NetGuard PIN into the token. (If you've not activated your NetGuard, you’ll be given a temporary PIN and instructions telling you what to do next).
  6. Press 1 when ‘APPLI’ or ‘Select APP’ is shown on the token screen.
  7. Enter the 6–digit login code (shown on your token) into the NetGuard screen on your computer.
  8. Click on ‘Login’.

If you have been added as an Internet Banking for Business user, you'll receive an email from us with your login details. Once your site’s Initial Site Administrator has logged in for the first time, you can access Internet Banking for Business by following the eight steps listed above.

Tips to keep your account secure

  • Don’t tell anyone else your password.
  • Change your password regularly, at least once every two months.
  • Make sure your password contains a combination of letters and numbers, and is difficult for people to guess.
  • Don’t use the same password for Internet Banking for Business that you use for anything else.
  • Don’t leave your computer unattended when you’re logged on to Internet Banking.
  • Always log out when you’ve finished using Internet Banking for Business.
  • Use virus and malware protection software on your computer.
  • Keep your NetGuard token safe, and don’t let other people use it.
  • If you use the Mobile Business Banking app to authorise transactions, make sure your phone is secure by using an unlock code.

Learn more about keeping your information secure or read our Internet Banking for Business terms and conditions for more information.