Help & Support
Resetting your password
You’ll need to know:
- your access number
- your user ID
- the email address connected to Internet Banking for Business.
Incorrect email address
If your email address is incorrect, you'll need to ask an online banking administrator from your organisation to update your details.
If you don't have an administrator to ask, fill out our password reset form and click Submit. We'll send you an email to let you know when you can log in again.
Forgotten NetGuard PINs
If you’ve forgotten the PIN for your NetGuard token, or you’ve locked it, you’ll need to ask us for a new one.
Forgotten access number or user ID
If you’ve forgotten your access number or user ID, your online banking administrator can provide you with that information.