Help & Support


Resetting passwords

Resetting your password

You’ll need to know: 

  • your access number 
  • your user ID
  • the email address connected to Internet Banking for Business.

Reset your password

Incorrect email address

If your email address is incorrect, you'll need to ask an online banking administrator from your organisation to update your details. 

If you don't have an administrator to ask, fill out our password reset form and click Submit. We'll send you an email to let you know when you can log in again.

Forgotten NetGuard PINs

If you’ve forgotten the PIN for your NetGuard token, or you’ve locked it,  you’ll need to ask us for a new one.

Forgotten access number or user ID

If you’ve forgotten your access number or user ID, your online banking administrator can provide you with that information.

If they’re not available, call us on 0800 269 4242. If you’re outside New Zealand call +64 4 931 8234  (international toll charges apply).