Help & Support


Resetting passwords

Resetting your password as a user

Your password can be reset by your company’s or organisation’s Internet Banking for Business administrator. They’ll need to log in and give you a new temporary password.

Resetting passwords if you don’t have an administrator

We’ll need to reset your password for you. You’ll need to:

  • fill in the password reset form and click 'Submit'
  • print the form by clicking on ‘View/Print Request for a New Password’
  • get the form signed by the owner of your company’s BNZ bank accounts
  • scan the form and email it to onlinerequests@bnz.co.nz or fax the form to +64 4 474 7777.

We’ll send you an email to let you know when you can log in again.

Resetting passwords if you’re the only user or administrator

We’ll need to reset the password for you. You’ll need to:

  • fill in the password reset form and click 'Submit'
  • print the form by clicking on ‘View/Print Request for a New Password’
  • get the form signed by the owner of your company’s BNZ bank accounts
  • scan the form and email it to onlinerequests@bnz.co.nz or fax the form to +64 4 474 7777.

We’ll send you an email to let you know when you can log in again.

Resetting passwords with Admin Plus

If your site has been set up with Admin Plus, the process will work slightly differently and you will need two administrators to complete the password reset. One administrator can initiate the password reset request from the 'User list', and a second administrator must confirm and assign the temporary password to the user.

Resetting another user’s password if you’re an administrator

If you’re an administrator and you want to reset another user’s password, go to the ‘Administration’ tab of your Internet Banking site.

  • Choose ‘User list’ from the left-hand menu.
  • Find the user who needs to have their password reset.
  • Click on ‘Reset Password’ in the ‘Actions’ column.
  • Enter a password in the ‘Temporary Password’ fields.
  • Click 'Save'.

You will need to provide the user with the temporary password. The user will then be able to log in to Internet Banking for Business using the temporary password. The password will expire after three days.

Forgotten NetGuard PINs

If you’ve forgotten the PIN for your NetGuard token, or you’ve locked it,  you’ll need to ask us for a new one .

Forgotten user ID

If you’ve forgotten your user ID, your administrator can provide you with that information. If they’re not available,  call us on 0800 269 4242. If you’re outside New Zealand call +64 4 931 8234  (international toll charges apply).