Help & Support


Setting up payment templates

Creating a payroll or direct credit template

You can set up templates and reuse them each time you make a payment. Set up a template by entering the payment details manually, or upload a payment file.

Creating a payroll or direct credit template manually

Go to the ‘Transfer/Pay’ tab of Internet Banking for Business:

  • choose ‘Template List’ in the left-hand menu
  • click ‘Create Template’ and give your template a name
  • from the dropdown menu,  choose the kind of direct credit you’d like to make
  • click on ‘Add Item’ and enter the details of the person you want to make a payment to
  • click on ‘Add Another’ to add more payees, or click on ‘Add & Close’ to leave the window
  • click on ‘Review’ to finish creating the payment
  • click on ‘Confirm’.

Creating a payroll or direct credit template from a file

You can upload payment files to Internet Banking for Business,  from software packages like Xero or MYOB.  Make sure that you create the right file type.

There are two ways to create a direct credit template from a file.

1. Go to the ‘Transfer/Pay’ tab of Internet Banking for Business:

  • choose ‘Make a Direct Credit Payment’ from the left-hand menu
  • from the dropdown menu, choose the kind of direct credit you’d like to make
  • select ‘Import a transaction file’ and click ‘Next’
  • use ‘Browse’ to choose and upload your file
  • click on ‘Import File’ (We’ll validate your file and let you know if there are any problems with the format)
  • click on 'Save as a template'.

2. Go to the ‘Transfer/Pay’ section of your Internet Banking for Business:

  • choose ‘Template List’ from the left hand menu
  • choose ‘Create Template from File’ in the Template List and give your template a name
  • from the dropdown menu, choose the kind of direct credit you’d like to make
  • click on ‘Browse’ to choose and upload your file
  • click on ‘Import file’ (we’ll validate your file and let you know if there are any issues with it)
  • click on ‘Create Template from File’.

Creating a direct debit template

You can set up a templates and reuse them each time you collect a payment. Set up a template by entering the payment details manually, or upload a payment file.

Creating a direct debit template manually

Go to the ‘Transfer/Pay’ section of your Internet Banking site:

  • click on ‘Template List’ in the left-hand menu
  • click ‘Create Template’ and give your template a name
  • choose ‘DD’ from the dropdown menu
  • click on ‘Add Item’ and enter the details of the person you’re collecting a direct debit from
  • click on ‘Add Another’ to add more payees, or click on ‘Add & Close’ to leave the window
  • click on ‘Review’ to finish creating the direct debit
  • click on ‘Confirm’.

Creating a direct debit template from a file

There are two ways to create a direct debit template from a file.

1. Go to the ‘Transfer/Pay’ tab of Internet Banking for Business:

  • choose ‘Import a Transaction file’ and click 'Next'
  • use ‘Browse’ to choose and upload your file
  • click on ‘Import file’ (we’ll validate your file and let you know if there are any issues with it)
  • click on ‘Review’
  • click on ‘Show transaction items’ if you want to see the details of each of the payments
  • click on 'Save as a template'.

2. Go to the ‘Transfer/Pay’ section of your Internet Banking site:

  • choose ‘Template List’ from the left hand menu
  • choose ‘Create Template from File’ in the Template List and give your template a name
  • choose ‘DD’ from the dropdown menu
  • click on ‘Browse’ to choose and upload your file
  • click on ‘Import file’ (we’ll validate your file and let you know if there are any issues with it)
  • click on ‘Create Template from File’.