Open branches
Before visiting us, check our branch and ATM finder for opening hours. If your branch is unavailable or it’s not safe to visit, you may be able to use other ways to bank.
Disaster support
If you’ve been affected by severe weather in the South Island, we have support available. Get in touch to talk through the options.
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How we can help
The support we offer will depend on your needs and situation. We’ll talk you through the options, but these are some of the ways we may be able to help.
- Reviewing home lending facilities on a case-by-case basis.
- Access to temporary personal overdrafts if you require funds urgently while you wait for insurance pay-outs. Standard interest rates and credit criteria applies.
- Access to temporary overdrafts up to $10,000 for small business customers, with no application fee. Standard interest rates and credit criteria applies.
- Access to temporary overdrafts up to $100,000 for agribusiness, business, and commercial customers, with no application fee. Standard interest rates and credit criteria applies.
Get in touch
If you’re a business or agribusiness customer, reach out to your BNZ Partner directly.
Find a branch or ATM
Urgent support
Our team are available 8am-8pm on weekdays, and 9am-4pm on weekends and public holidays. If it’s less urgent, send us a message in Internet Banking.
Insurance claims
The IAG claims team is available 24/7 online to help with home, contents, or vehicle insurance claims.
Ways to do your banking
Online banking
Access your banking online through Internet Banking, or use the BNZ app.
ATMs and Smart ATMs
We have ATMs and Smart ATMs across the country for cash deposits and withdrawals.
Telephone banking
Make payments using a touch-tone phone and your nine-digit access number. Available 24/7 (including public holidays).
Other helpful information
Civil Defence Payment
If you and your family are affected by an emergency event, you may be able to get a Civil Defence Payment from Work and Income.
National Emergency Management Agency
The National Coordination Centre assists with responding to, and recovering from, natural disasters and other emergencies.