Open branches during COVID-19
For Auckland and Waikato, some branches will be open on Tuesday and Thursday for limited hours. All other branches in Alert Level 3 will remain closed.
For the rest of New Zealand, most branches will be open Monday to Friday, 10am-4pm.
Only limited services will be provided in branch to assist our customers who are unable to use ATM, phone or online banking. Opening branches and operating hours may change, so before visiting, check our branch and ATM finder.
All Partners Centres remain closed.
Something lost or stolen, or suspected fraud
Call 0800 735 901
Free phone, available 24 hours a day, 365 days of the year (including public holidays).
For any lost or stolen EFTPOS, debit or credit cards; NetGuard cards or tokens; and/or mobile devices. Also if you think your credit card or debit card has been used fraudulently.
From overseas, call +64 4 473 5901. (International toll charges apply, or you can call us collect from a landline.)
Get in touch about a suspicious email
Have you received an email that looks like it’s from us, but you are unsure it’s genuine? Here are some signs to look out for.
If you have concerns about emails that relate to your online banking, or suspect you have responded to a phishing email, call us immediately on 0800 ASK BNZ (0800 275 269) or +64 4 494 9098 from overseas^.
We’ve made some changes to our branches
With more and more New Zealanders doing their banking online, we’ve closed a number of our branches. We’ve been in touch with customers who use these branches regularly, and we’re committed to providing them with accessible ways to do their banking.
Contact our home loan support teams
Our home loan experts are available on 0800 275 269 Mon-Fri 8am-8pm, and Sat-Sun 9am-6pm.
You can also submit a callback form and we’ll get back in touch to talk through your options.
Mobile Mortgage Managers
Whether you’re buying or refinancing your home, lifestyle block, or investment property, our Mobile Mortgage Managers are available seven days a week and will come to you - where and when it suits you^.