For general enquiries, call 0800 275 269

Free phone, available every day, 6:30am–11pm.
For all services, products, and feedback.

From overseas, call +64 4 931 8209*

Something lost or stolen? Suspected fraud?
Call 0800 735 901

Free phone, available 24 hours a day, 365 days of the year (including public holidays).

For any lost or stolen EFTPOS, debit or credit cards; Netguard cards or tokens; and/or mobile devices. Also if you think your credit card or debit card has been used fraudulently.
From overseas, call +64 4 473 5901* (You can call collect from a landline)

Talk to us in store

You won't find the phone numbers for our stores on our website, as each store's priority is to help customers in store.

If you'd like to talk to someone, you can visit us in store or talk to a banker by calling customer services on 0800 275 269.

Send us a message

If you're already a customer, you can send us a secure message by logging in to Internet Banking and using the 'Contact' in the main menu. This is so your privacy is protected.

If you have a general question about our products and services, you can email us.

To give us feedback or make a complaint, see our feedback and complaint process.

You can also contact us on Twitter, Facebook, or ask everyone on our forums at BNZ Community.

maplittleStore and ATM Finder

Find your local store, BNZ ATM, Partners Centre, mobile mortgage manager, or any other business specialist, and their contact details using our locator.

Find your local BNZ store

Contact numbers for businesses

Small Business

For small and start-up businesses with a turnover up to $1 million.

Find a Small Business Specialist  or call us on 0800 269 763


For medium to large businesses with a turnover over $1 million.

Find a BNZ Partner or call 0800 273 916 to make an appointment.


For agricultural and farming businesses.

Find a BNZ Agribusiness Specialist near you or call 0800 273 916.

Internet Banking for Business

Available Mon–Fri, 8:30am–8pm (closed on national public holidays).

0800 269 4242 (0800 BNZ IB4B)

Or from overseas call +64 4 931 8234*

Merchant Helpdesk

Available Mon–Fri, 8am–5pm (closed on national public holidays).

Sales and support for businesses accepting payments.

Phone 0800 737 774

Or from overseas call +64 4 474 9945*

Other phone numbers

Lost, stolen or suspected fraud

Available 24 hours a day, 365 days of the year (including public holidays).

Report a lost or stolen credit card or NetGuard card and organise a replacement^; a mobile device that has mobile NetGuard activated on it; or if you think credit or debit card has been used fraudently.

Phone 0800 735 901

Or from overseas +64 4 473 5901
(You can call collect from a landline.)

Telephone Banking

Self service facilities available 24 hours a day, 7 days a week (including public holidays).

You can talk to a customer solution advisor directly by pressing (*1). Customer solutions advisors are available Mon–Sun, 6:30am–11pm.

Phone (Free)
0800 24  00 00

From Overseas
+64 4 924 2424*


Available Mon-Fri, 8am–7:30pm; Sat, 9am-5pm

Phone (Free)
0800 66 55 60

BNZ Life Insurance

Available Mon-Fri, 8am-6pm (Closed on national public holidays).

Phone (Free)
0800 808 648

From overseas
+64 4 474 9702*

Premiercare Insurance

Available Mon–Fri, 7am–9pm; Sat, 8:30am–7pm; Sun, 8:30am–5pm (including public holidays)

Phone (Free)
0800 808 618

From overseas
+64 9 985 0103*

Roadside Rescue

Roadside Rescue breakdown service for those with Supreme Cover vehicle insurance. Available 24 hours a day, every day of the year.

Phone (Free)
0800 269 767

More ways to contact us

We’re on Twitter, Facebook, LinkedIn, YouTube, Instagram, and our own BNZ Community. Reach us any way you’d like.

You can also write to us . Please note, this address is for correspondence only. We can’t accept deposits at this postal address.

Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045

 Lastly, have you any feedback, suggestions or complaints? Find out more about giving feedback

BNZ Heritage

BNZ Heritage was formed to protect and share the stories, objects and artworks through our museum, archives, and art collection.

Help and support

Small Print

*International toll charges apply.

^A replacement card fee (plus postage costs if we have to send the card to you overseas or by urgent courier) may be charged immediately to your account. Refer to credit card replacement fees and Flexi Debit Visa replacement fees.