Personal banking
Contact us about home loans, accounts, credit cards, loans, insurance, and related services.
Contact us
We’re here to help you with your personal and business banking needs.
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Ways we can help you
Personal banking enquiries
Business banking
Find our contact information for help with business accounts, loans, credit cards, and related services.
ATMs and branch opening hours
Find the closest Smart ATM, BNZ branch, or Partners Centre.
Severe weather support
If you or your business has been affected by severe weather events, we have support available. Get in touch to talk through the options.
Something lost or stolen, or suspected fraud
Contact us immediately on 0800 735 901 if you notice anything that seems unusual, like:
- you see transactions in your accounts that you don’t recognise
- your mobile device, SIM card, or credit, debit or EFTPOS card is lost or stolen
- you know or suspect that someone else knows your PIN or password, or has accessed your accounts without your authority.
Available 24 hours a day, 365 days of the year (including public holidays).
Missing or stolen cards
If your credit card is lost or stolen, let us know immediately on 0800 735 901. If you’re overseas, use a landline and call +64 4 473 5901.
Phishing and scams
If you receive a suspicious email, text, or phone call, please forward the details to phishing@bnz.co.nz.
Temporarily block your card
If you can’t find your card, we recommend putting a temporary block on your card, until you receive your replacement card.
Check the latest scams
Keep track of the common emails, text messages, or calls made by scammers pretending to be from BNZ.
Remediation payments
If you’ve been affected by a mistake we made, you may be entitled to a refund.
We welcome your feedback
Feedback & complaints
Complete our contact form to give us feedback or make a complaint.
View our feedback and complaint process.
Social media
Write to us
You can write to us but, this address is for letters only. We can’t accept deposits at this address.
BNZ
Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045
Help and support
For urgent account enquiries, call 0800 275 269 or +64 4 931 8209 from overseas (international toll charges apply).