We’re making some changes to our branches
With more and more New Zealanders doing their banking online, we need to make some changes to our banking services. From December 2020, we’ll be closing a number of our branches. We’ve been in touch with customers who use these branches regularly, and we’re committed to providing them with accessible ways to do their banking.
Branches open during COVID-19
All of our branches are open, with a range of additional measures in place to help keep you and our people safe. Open branches and operating hours may change, so check our branch and ATM finder before visiting a branch.
All Partners Centres are open for customers.
Something lost or stolen? Suspected fraud?
Call 0800 735 901
Free phone, available 24 hours a day, 365 days of the year (including public holidays).
For any lost or stolen EFTPOS, debit or credit cards; NetGuard cards or tokens; and/or mobile devices. Also if you think your credit card or debit card has been used fraudulently.
From overseas, call +64 4 473 5901. (International toll charges apply, or you can call us collect from a landline.)
Get in touch about a suspicious email
Have you received an email that looks like it’s from us, but you are unsure it’s genuine? Here are some signs to look out for.
If you have concerns about emails that relate to your online banking, or suspect you have responded to a phishing email, call us immediately on 0800 ASK BNZ (0800 275 269) or +64 4 494 9098 from overseas^.
Ways to contact us online
Feedback & complaints
Products & services
If you have a general question about our products and services, you can send us a message.
Write to us
You can write to us but please note, this address is for correspondence only. We can’t accept deposits at this postal address.
Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045
Home loan support
Our home loan experts are available on 0800 275 269 Mon-Fri 8am-8pm, and Sat-Sun 9am-6pm.
You can also submit a call back form and we’ll get back in touch to talk through your options.
Mobile Mortgage Managers
Whether you’re buying or refinancing your home, lifestyle block, or investment property, our Mobile Mortgage Managers are available seven days a week and will come to you - where and when it suits you^.
Contact numbers for businesses
For small and start-up businesses.
Office hours: Monday to Friday, 8:30am-5:30pm.
Call us on 0800 269 763.
Medium to large business
Internet Banking for Business Helpdesk
Other phone numbers
BNZ Travel Insurance
BNZ Life Insurance
Available 24/7 (including public holidays).
Roadside Rescue breakdown service for those with Supreme Cover vehicle insurance.
Phone 0800 269 767.
Talk to us if you’re having difficulty making payments on your personal loan or credit facility.
Available Mon-Fri, 8am–6pm.
Phone 0800 66 55 60.
BNZ Heritage was formed to protect and share the stories, objects and artworks through our museum, archives, and art collection.
Help and support
If you need some help call 0800 275 269.
Or call us collect from a land line from here or overseas +64 4 931 8209.