We’re experiencing a significant increase in calls to our contact centre due to COVID-19, which means the wait is longer than we’d like.
We’re doing our best to help customers with urgent needs first, so please bear with us, and if your query isn’t urgent, consider other ways to do your banking.
Something lost or stolen? Suspected fraud?
Call 0800 735 901
Free phone, available 24 hours a day, 365 days of the year (including public holidays).
For any lost or stolen EFTPOS, debit or credit cards; NetGuard cards or tokens; and/or mobile devices. Also if you think your credit card or debit card has been used fraudulently.
From overseas, call +64 4 473 5901. (International toll charges apply, or you can call us collect from a landline.)
Get in touch about a suspicious email
Have you received an email that looks like it’s from us, but you are unsure it’s genuine? Here are some signs to look out for.
If you have concerns about emails that relate to your online banking, or suspect you have responded to a phishing email, call us immediately on 0800 ASK BNZ (0800 275 269) or +64 4 494 9098 from overseas^.
Contact us online
Feedback & complaints
Products & services
If you have a general question about our products and services, you can send us a message.
Talk to us in a branch
You won’t find the phone numbers for our branches on our website, as each branch’s priority is to help customers within the branch.
Branch and ATM Finder
Write to us
You can write to us but please note, this address is for correspondence only. We can’t accept deposits at this postal address.
Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045
Contact numbers for businesses
For small and start-up businesses.
Office hours: Monday to Friday, 8:30am-5:30pm.
Call us on 0800 269 763.
Medium to large business
Internet Banking for Business Helpdesk
Other phone numbers
BNZ Travel Insurance
BNZ Life Insurance
Available 24/7 (including public holidays).
Roadside Rescue breakdown service for those with Supreme Cover vehicle insurance.
Phone 0800 269 767.
Available Mon-Fri, 8am–6pm.
Phone 0800 66 55 60.
BNZ Heritage was formed to protect and share the stories, objects and artworks through our museum, archives, and art collection.
Help and support
If you need some help call 0800 275 269.
Or call us collect from a land line from here or overseas +64 4 931 8209.