For general enquiries, call 0800 275 269
Free phone, available every day, 6:30am–11pm.
For all services, products, and feedback.
From overseas, call +64 4 931 8209*
Something lost or stolen? Suspected fraud?
Call 0800 735 901
Free phone, available 24 hours a day, 365 days of the year (including public holidays).
For any lost or stolen EFTPOS, debit or credit cards; Netguard cards or tokens; and/or mobile devices. Also if you think your credit card or debit card has been used fraudulently.
From overseas, call +64 4 473 5901* (You can call collect from a landline)
Send us a message
If you're already a customer with us, log in to Internet Banking and send us a secure message using the 'Contact' in the main menu. This is so your privacy is protected. (If you’re using classic Internet Banking you’ll find the form under Other Services).
If you have a general question, a suggestion or some feedback, you can email us.
More ways to contact us
You can also write to us . Please note, this address is for correspondence only. We can’t accept deposits at this postal address.
Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045
Lastly, have you any feedback, suggestions or complaints? Find out more about giving feedback
Help and support
If you need some help call 0800 275 269 (24 hours)
Or call us collect from a land line from here or overseas +64 4 931 8209*