For general enquiries, call 0800 275 269

Free phone, available every day, 6:30am–11pm.
For all services, products, and feedback.

From overseas, call +64 4 931 8209*

Check out the full list of phone numbers here

Something lost or stolen? Suspected fraud?
Call 0800 735 901

Free phone, available 24 hours a day, 365 days of the year (including public holidays).

For any lost or stolen EFTPOS, debit or credit cards; Netguard cards or tokens; and/or mobile devices. Also if you think your credit card or debit card has been used fraudulently.
From overseas, call +64 4 473 5901* (You can call collect from a landline)

Send us a message

If you're already a customer with us, log in to Internet Banking and send us a secure message using the 'Contact' in the main menu. This is so your privacy is protected. (If you’re using classic Internet Banking you’ll find the form under Other Services). 

If you have a general question, a suggestion or some feedback, you can email us.

You can also contact us on Twitter, Facebook, or ask everyone on our forums at BNZ Community.

maplittleCome see us in person

Find your local store, BNZ ATM, Partners Centre, mobile banker or any other business specialist and their contact details using our locator.

Find your local BNZ store

All phone numbers

Lost, stolen or suspected fraud

Available 24 hours a day, 365 days of the year (including public holidays).

Reporting a lost or stolen credit card or NetGuard card and organise a replacement^, or to report a mobile device that has mobile NetGuard activated on it. Also if you think your credit or debit card has been used fraudently.

Phone (Free)
0800 735 901

From Overseas
+64 4 473 5901
(You can call collect from a landline.)

Telephone Banking

Self service facilities available 24 hours a day, 7 days a week (including public holidays).

You can talk to a customer solution advisor directly by pressing (*1). Customer solutions advisors are available Mon–Sun, 6:30am–11pm.

Phone (Free)
0800 24  00 00

From Overseas
+64 4 924 2424*

Internet Banking for Business

Available Mon–Fri, 8:30am–8pm (closed on national public holidays).

Phone (Free)
0800 269 4242
(0800 BNZ IB4B)

From Overseas
+64 4 931 8234*

PC Business Banking

Available Mon–Fri, 8am–8pm (closed on national public holidays).

Phone (Free)
0800 280 269

From Overseas
+64 4 460 0368*

EFTPOS and internet merchant services

Available Mon–Fri, 8am–5pm (closed on national public holidays).

Phone (Free)
0800 737 774

From Overseas
+64 4 474 9945*


Available Mon-Fri, 8am–7:30pm; Sat, 9am-5pm

Phone (Free)
0800 66 55 60



BNZ Life Insurance

Available Mon-Fri, 8am-6pm (Closed on national public holidays).

Phone (Free)
0800 808 648

From Overseas
+64 4 474 9702*

Premiercare Insurance

Available Mon–Fri, 7am–9pm; Sat, 8:30am–7pm; Sun, 8:30am–5pm (including public holidays).

Phone (Free)
0800 808 618

From Overseas
+64 9 985 0103

Roadside Rescue breakdown services (Supreme cover vehicle insurance)

Roadside Rescue breakdown service. Available 24 hours a day, every day of the year.

Phone (Free)
0800 269 767

BNZ Museum

Mon-Fri, 9:00pm-4:30pm
Free entry

(04) 474 6933

From Overseas
+64 4 474 6933*

More ways to contact us

We’re on Twitter, Facebook, LinkedIn, YouTube, Instagram, and our own BNZ Community. Reach us any way you’d like.

You can also write to us . Please note, this address is for correspondence only. We can’t accept deposits at this postal address.

Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045

 Lastly, have you any feedback, suggestions or complaints? Find out more about giving feedback

Help and support

Small Print

*International toll charges apply.

^A replacement card fee (plus postage costs if we have to send the card to you overseas or by urgent courier) may be charged immediately to your account. Refer to credit card replacement fees and Flexi Debit Visa replacement fees.