Call 0800 275 269 for general enquiries
Free phone, available every day, 6:30am–11pm.
For all services, products, and feedback.
From overseas, call +64 4 931 8209*
Something lost or stolen? Suspected fraud?
Call 0800 735 901
Free phone, available 24 hours a day, 365 days of the year (including public holidays).
For any lost or stolen EFTPOS, debit or credit cards; NetGuard cards or tokens; and/or mobile devices. Also if you think your credit card or debit card has been used fraudulently.
From overseas, call +64 4 473 5901* (You can call collect from a landline)
Send us a message
If you're already a customer, you can send us a secure message by logging in to Internet Banking or Mobile Banking and using the 'Contact' in the main menu. This is so your privacy is protected.
If you have a general question about our products and services, you can email us.
To give us feedback or make a complaint, see our feedback and complaint process.
Have you received a suspicious email?
Have you received an email that looks like it’s from us, but you are unsure it's genuine? Here are some signs to look out for.
BNZ will never ask you to update or confirm any personal information via email.
If you have concerns about emails that relate to your online banking, or suspect you have responded to a phishing email, call us immediately on 0800 ASK BNZ (0800 275 269) or +64 4 494 9098 from overseas (international toll charges apply).
Talk to us in store
You won't find the phone numbers for our stores on our website, as each store's priority is to help customers in store.
Store and ATM Finder
Contact numbers for businesses
Internet Banking for Business
Other phone numbers
BNZ Travel Insurance
BNZ Life Insurance
Available 24/7 (including public holidays).
Roadside Rescue breakdown service for those with Supreme Cover vehicle insurance.
Phone (Free) 0800 269 767
Available Mon-Fri, 8am–6pm
Phone (Free) 0800 66 55 60
More ways to contact us
You can also write to us . Please note, this address is for correspondence only. We can’t accept deposits at this postal address.
Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045
Lastly, have you any feedback, suggestions or complaints? Find out more about giving feedback
BNZ Heritage was formed to protect and share the stories, objects and artworks through our museum, archives, and art collection.
Help and support
If you need some help call 0800 275 269 (24 hours)
Or call us collect from a land line from here or overseas +64 4 931 8209*