Help & Support


Activating your NetGuard token

You can activate your token using Internet Banking for Business on your desktop, or via our Mobile Business Banking App - available in both app stores.

If you're using a desktop, go to our website and select ‘Login’ at the top right-hand side of the page. Make sure you're logging in to Business banking.

To activate your token via desktop or the Business banking app, you'll need:

  • the 9-digit access number we emailed you following your regsitration
  • your user ID (sent in a separte email to your access number)
  • your temporary password (sent in the same email as your user ID).

You’ll be given instructions to guide you through the process.

If you need any help activating your token, you can call us Monday to Friday 8.30am to 8pm on 0800 269 4242, or if you’re outside New Zealand +64 4 931 8234 (international toll charges apply).