Help & Support
Lost or stolen cards, or suspected fraud
Let us know straight away if your credit, Eftpos or Flexi Debit Visa card is lost, stolen, or you think it may have been used fraudulently. If you’re travelling overseas, you can get a replacement card couriered to you. We’ll let you know where you can pick up your card.1
Call within New Zealand: 0800 735 901 (24 hours)
Or if you are overseas, call us collect from a land line +64 4 473 5901
Our cards give you the ultimate flexibility
Whether you want a simple, fuss-free credit card or one that earns you rewards, we’ve got you covered.