Help & Support

Credit cards

Lost or stolen cards, or suspected fraud

Let us know straight away if your credit card or Flexi Debit Visa is lost, stolen, or you think it may have been used fraudulently. If you’re travelling overseas, you can get a replacement card couriered to you.1  We’ll let you know where you can pick up your card. 

Call within New Zealand: 0800 735 901 (24 hours)

Or if you are overseas, call us collect from a land line +64 4 473 5901

Our cards give you the ultimate flexibility

Whether you want a simple, fuss-free credit card or one that earns you rewards, we’ve got you covered. 

Small Print

  1. A replacement card fee (plus postage costs if we have to send the card to you overseas or by urgent courier) may be charged immediately to your account. Refer to credit card replacement fees and Flexi Debit Visa replacement fees.