Help & Support
Lost or stolen cards, or suspected fraud
Let us know straight away if your credit, Eftpos or Flexi Debit Visa card is lost, stolen, or you think it may have been used fraudulently. We can arrange for a replacement card to be couriered to you. If you are overseas, we can arrange an emergency credit card for you.
For lost or stolen credit cards:
- In New Zealand: 0800 735 901 (24 hours)
- If you're overseas, call us collect from a land line +64 4 473 5901
For lost or stolen Eftpos or Flexi Debit Visa cards:
- In New Zealand: 0800 275 269
- If you're overseas, call +64 4 801 2400 (toll charges apply)
Our cards give you the ultimate flexibility
Whether you want a simple, fuss-free credit card or one that earns you rewards, we’ve got you covered.