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Double up transactions

Sometimes a business might charge your card more than once by accident. They should reverse the extra transaction when you tell them and the credit should appear on your next statement. 

If they don’t agree to do this, you should contact us for help:

  • within New Zealand: call 0800 275 269
  • from overseas call: +64 4 473 5901 (international toll charges apply, or you can call us collect from a landline).