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Disputing a transaction

You can dispute a transaction on your BNZ credit card or debit card within 60 days of:

  • the date of the transaction
  • the expected delivery date for the goods or services.

Note: we’re not able to accept disputes for EFTPOS transactions where the ‘Cheque’ or ‘Saving’ option is selected.

Ways to dispute a transaction

 Make sure you give us as much information as possible to support your dispute.