Disputing a transaction
You can dispute a transaction on your credit card within 30 days of the closing date on the statement that the transaction appears.
You can dispute a transaction on your Flexi Debit Visa or Eftpos card straight away.
Ways to dispute a transaction
- Call 0800 800 667
- Send a secure message in Internet Banking
- Visit a BNZ branch
- Write to: BNZ, Attn: Disputes Transaction Department, PO Box 2295, Wellington
Make sure you give us as much information as possible to back up your dispute.