Disputing a transaction
You can dispute a transaction on your BNZ credit card or debit card within 60 days of:
- the date of the transaction
- the expected delivery date for the goods or services.
Note: we’re not able to accept disputes for EFTPOS transactions where the ‘Cheque’ or ‘Saving’ option is selected.
Ways to dispute a transaction
- Call 0800 800 667
- Send a secure message in Internet Banking
- Visit a BNZ branch
- Write to: BNZ, Attn: Disputes Transaction Department, PO Box 2295, Wellington
Make sure you give us as much information as possible to support your dispute.