Disputing a transaction
You can dispute a transaction within 30 days of the closing date on the statement that the transaction appears. You can do this by:
- Calling: 0800 800 667
- Sending a secure message in Internet Banking
- Visiting a BNZ store
- Writing: BNZ, Attn: Disputes Transaction Department, PO Box 2295, Wellington
Make sure you give us as much information as possible to back-up your dispute.