Arranging an emergency credit card
If you're overseas and your credit card is lost, stolen or compromised, you can arrange an emergency credit card and/or emergency cash. You'll need to contact both your credit card provider and the bank to arrange this.
If you're overseas, you can call us on +64 4 473 5901.
Process for Visa and Mastercard holders
- Contact Visa or Mastercard.
- They will fax us an emergency card request.
- We will complete checks on the account and process the faxed request.
- Visa or Mastercard will organise an emergency card to be delivered to you.
You'll need to call BNZ again when you get back to New Zealand to arrange a new credit card.
Arranging emergency cash
Emergency cash is a cash advance, and fees/interest applicable to the card type will apply. You must have available credit to cover the emergency cash amount requested.