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Activating your credit card travel insurance

Your BNZ Platinum credit card includes our International Leisure Travel Insurance^. You can activate your travel insurance before you leave New Zealand^.

Learn how COVID-19 (coronavirus) may affect your cover.

How to activate your travel insurance

If you’re a BNZ Platinum cardholder (including joint and additional cardholders), you can activate your travel insurance cover by simply being a Platinum card holder at the time you make a payment towards any of your pre-paid travel costs such as pre-paid accommodation, pre-paid tours, or return overseas travel tickets.

That’s all. You don’t need to call us, and there’s no lengthy form to fill in.

Make sure you keep any receipts, bank statements, emails or other proof that you’ve activated your travel insurance. If you make a claim, we’ll need to see these original documents.

Platinum credit card travel insurance policy

For full terms and conditions, read BNZ Platinum Credit Card Insurances PDF 234KB

Cover for spouses or children

Platinum cardholder spouse and/or dependent children accompanying you on your journey, will also be covered. For full details, read your policy document.

Cover for pre-existing medical conditions

Pre-existing conditions aren’t covered under your policy. Call us on 0800 269 872 for a quote for additional cover, trip extensions, or specific items.

Travel insurance claims

For travel insurance claims, call us on 0800 269 872. If you’re ready to file a claim, you can download and fill in the claim form PDF 64KB

COVID-19 and other travel advisories

Our travel insurance doesn’t provide cover for claims related to COVID-19^.

You may still claim for events that are included in your policy and unrelated to COVID-19, for example:

if you have luggage stolen on holiday
if you suffer an accident or injury on holiday
if you miss a flight connection due to delays.

For more information on how COVID-19 and the current travel environment may affect your cover, see travel advisories.

Financial strength rating

This insurance is underwritten by Cigna Life Insurance New Zealand Limited, which has an A (Excellent) financial strength rating given by A.M. Best Company Inc. See more rating information.