JavaScript is required to view this page. Please enable it or refer to the minimum requirements.

Using emergency travel assistance

Emergency travel assistance is a 24-hour medical service available to eligible BNZ customers. It’s for travellers who need medical advice or have a medical emergency when they’re travelling overseas.

If you have a BNZ Advantage Visa Platinum or BNZ Advantage Business credit card, you can use the Emergency Travel Assistance service anywhere in the world.

How to use emergency travel assistance

Zurich Travel Assistance is offered by Zurich (our travel insurance underwriter) and provides emergency assistance for eligible BNZ Advantage Visa Platinum or BNZ Advantage Business travel insurance customers.

Call Zurich Travel Assistance anytime 24/7, from anywhere in the world on +64 (9) 359 1687. Call costs are claimable as part of an eligible insurance claim.

Contact us

You can message us in Internet Banking or the BNZ app.

BNZ Advantage Visa Platinum and BNZ Advantage 35 Day Visa Business Credit Card International Travel Insurance (‘Insurance’) are subject to the eligibility and activation criteria, and the terms, limits, sub-limits, conditions, and exclusions contained in the policy documents. Read these policy documents to make sure that the Insurance meets your needs.

The Insurance is provided to BNZ Advantage Visa Platinum and BNZ Advantage Visa Business credit cardholders by Zurich Australian Insurance Limited, incorporated in Australia, ACN 000 296 640, trading as Zurich New Zealand (‘Zurich’) under an agreement with BNZ. BNZ does not underwrite the Insurance, is not an agent of Zurich New Zealand, and does not guarantee the obligations of Zurich New Zealand. You can apply to purchase optional cover for Mature Traveller Medical Cover for over 75’s, trip duration extensions, pre-existing medical conditions, snow sports, multi-night cruise and high value items. Additional premiums apply. Refer to the policy documents for further information. Visit the BNZ travel website to check your cover eligibility.

Policy wording effective from 1 October 2026: BNZ Advantage Visa Platinum Credit Card International Travel Insurance (PDF 194KB)
Policy wording effective from 1 October 2026: BNZ Advantage 35 day Business International Travel Insurance (PDF 177KB)

Was this page helpful?