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Using emergency travel assistance

Emergency travel assistance is twenty-four hour medical services provided to eligible BNZ customers from anywhere in the world. It's for people who need medical advice or have a medical emergency when they're travelling overseas.

Eligible customers

How to use emergency travel assistance 

Call First Assistance anytime, from anywhere in the world.  To ring First Assistance, call the operator in the country where you are and book a reverse charge call to New Zealand +64 (9) 359 1687. 

First Assistance provide all services free of charge to eligible customers.

First Assistance is contracted by Cigna (our travel insurance underwriter) to provide emergency assistance for BNZ travel insurance customers.