Help & Support

In addition to our Internet Banking and Smart ATM deposit services, we provide other convenient ways for businesses to deposit money.

Deposit cards

A deposit card is for businesses to deposit cash into a nominated business account.

It can’t be used for:

• payments
• purchases
• withdrawing money
• checking account balances.

Deposit cards issued before May 2026

Deposit cards issued before May 2026 don’t have a 13 digit card identifier printed on the back. These cards won't work from 1 September 2026. 

You’ll need to apply for a new deposit card if you wish to continue using one. You can use your new card at ATMs or in a BNZ branch.

ATM deposits with deposit cards issued from May 2026

Deposit cards issued from May 2026 have a 13 digit card identifier printed on the back of the card. This number is unique to the cardholder.

These deposit cards are only able to be used at BNZ Smart ATMs.

Cash services and transportation

If you have a Point-to-Point (P2P) arrangement in place with a BNZ approved Cash in Transit (CiT) provider, you can have deposits collected from your place of business. You can also use BNZ Direct Cash for depositing cash.

For further information about CiT services or to register for BNZ Direct Cash, speak to your BNZ relationship manager.

BNZ Direct Cash

Use BNZ Direct Cash, only for depositing cash.

It’s important to prepare your Direct Cash bags (PDF 180KB) correctly, to help us process your deposit as quickly as possible.

BNZ Direct Cash guides

• How to prepare your BNZ Cash Bag (PDF 180KB) 
• Order Direct Cash bags online 
• Guide to using Direct Cash bags (PDF 180KB) 
• Direct Cash Terms and Conditions (PDF 48KB)
• Making a claim for a missing BNZ Direct Cash deposit

Deposits over the counter

Cash deposits can be made over the counter at most BNZ branches unless we specifically say the branch ‘does not provide over-the-counter cash transactions’.