Back to Mobile banking

Troubleshooting the BNZ app

If you’re having difficulty setting up or logging into the BNZ app, try some of these fixes. 

Check you have the latest version of the app

First, check your device is using the latest iOS or Android operating system available.

Then, you can check the version of your app through the App Store (iPhone and iPad) or Google Play (Android phone).  If the button on the page says ‘Update’ (rather than ‘Open’) that means there is an updated version of the BNZ app. Tap on Update.

Download from an official app store

Make sure you download the BNZ app from the App Store (iPhone and iPad) or Google Play (Android phone). If you didn’t download the BNZ app from either of these sites, uninstall it from your phone, then reinstall the app from the App Store or Google Play.

Check the time on your phone is correct

If the time on your phone is incorrect, you may be asked to register every time you log in.  Follow these instructions, to correct the time.

For iPhone and iPad

  1. Tap Settings.
  2. Tap General.
  3. Tap Date & Time.
  4. Under Date & Time, enable Set Automatically.

For Android phone

  1. Tap Settings.
  2. Tap System & updates.
  3. Tap Date & Time.
  4. Enable Automatic date and time.

Log in within 90 days

If it’s been over 90 days since you last used the BNZ app you’ll need to re-install the BNZ app for security reasons.

Using a modified device

If you have a device where the software code has been modified, you’ll need to install the BNZ app every time you log in for security reasons.