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Forgotten password

When you log into the BNZ app, you have four attempts to enter your Internet Banking password correctly. If you get it wrong four times in a row you’ll need to reset your Internet Banking password

Before you reset your password:

  • check you’re entering your access number either as a continuous string of numbers, (eg 123456789), or groups of three numbers separated by dashes (eg 123-456-789).
  • check your caps lock isn’t on, as your password is case sensitive.