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Changing your password in the BNZ app

You can change (reset) your password at any time within the BNZ app, even if you don’t know your current password. 

Follow the steps below, or use the downloadable guide. 

  1. Log in to your BNZ app using either your biometric (face or fingerprint), PIN, or current password.
  2. Tap Menu (the three horizontal lines in the top left corner).
  3. Tap Settings.
  4. Tap Change password.
  5. Enter your new password.
  6. Tap Change password.
  7. Confirm your new password with your biometric, PIN, or current password.

Download the guide

Download our guide on ways to reset your Internet Banking password. 

How to reset your Internet Banking password PDF 935KB