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Resetting your password

You can reset your internet banking password online with your credit card or telephone banking PIN, in store, or by calling us.

Reset your password using your credit card

You’ll need to know:

  • The last four digits of your credit card number 
  • Your BNZ customer access number 
  • The closing balance of your last credit card statement
  • Your credit card limit.

Reset your password

Reset your password using your telephone banking PIN

You’ll need:

  • Your telephone banking PIN
  • Your BNZ customer access number.

Reset your password

Reset your password by calling us or visiting a store