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Turning off two-step authentication for login

You can choose whether or not you want to authenticate every time you log in.

To turn it off:

  1. Log in to Internet Banking.
  2. Click on Menu in the top left corner of the main page.
  3. Click on Settings.
  4. Under the heading Security, click on Two-step authentication.
  5. Change your preference to ‘Off’ for Require authentication every time I log in to Internet Banking.
  6. Click Confirm.

The same steps apply if you want to turn on two-step authentication for login.

For your security, you also need to authenticate each time you pay someone new, add a payee, edit a payee’s account number, or update your contact information. Learn more about two-step authentication.