Turning off two-step authentication for login

You can choose whether or not you want to authenticate each time you log in to Internet Banking. This option is only available to customers who have set up the BNZ app.

How to turn off two-step authentication for login:

1. Log in to Internet Banking.
2. Click on Menu in the top left corner of the main page.
3. Click on Settings.
4. Under the heading Security, click on Two-step authentication.
5. Change your preference to ‘Off’ for Require authentication every time I log in to Internet Banking.
6. Click Confirm.

The same steps apply if you want to turn on two-step authentication for login.

By default, two-step authentication is required for login. Any time you reinstall the BNZ app, your preference resets to the default. You’ll need to follow the steps above again to change it. The removal of NetGuard cards for authentication also reset this preference to the default.

For your security, you also need to authenticate each time you pay someone new, add a payee, edit a payee’s account number, or update your contact information. Learn more about two-step authentication.