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Updating your contact details

If your contacts details changed, you can update the following in Internet Banking:

  • phone number
  • address
  • email
  • preferred name.

Note: Your preferred name isn’t used for all communications. In some situations, such as when people make payments to your account, your legal name may still be displayed.

Updating your contact details requires two-step authentication using the BNZ app. If you don’t have the BNZ app, call us on 0800 275 269 or +64 4 931 8209 if you’re overseas (international toll charges apply).

How to edit your details

  1. Log in to Internet Banking.
  2. Select Menu in the top-left corner of the main page.
  3. Select Settings.
  4. Select Your details, then select the pencil icon next to the field you want to update. 
  5. Update your details and select Save.
  6. When prompted, authenticate your changes using the BNZ app.