Replacing your lost NetGuard card
If you’ve lost your NetGuard card, you can rely on the BNZ Mobile app for two-step authentication to access Internet Banking.
Accessing Internet Banking before you’ve ordered a new NetGuard card
Your access to Internet Banking will be different depending on your personal NetGuard settings:
- If you’ve turned off NetGuard at login then you can continue to log in and access any features in Internet Banking that don’t require NetGuard.
- If you’ve turned on NetGuard at login (two-step authentication), then you won’t be able to log in to Internet Banking until you’ve ordered a new card. Alternatively, if you’ve set up the BNZ Mobile app, you can authenticate with your mobile.
Accessing Internet Banking while you’re waiting for your new card to arrive
If you don’t have the BNZ Mobile app, you’ll need to wait for your new card to arrive, then activate it, in order to log in to Internet Banking.