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Replacing your lost NetGuard card

If you’ve lost your NetGuard card, you’ll need to call 0800 735 901 or visit a store to order a new card. Your old card will be cancelled and a new one will be reordered for you. 

Accessing Internet Banking before you’ve ordered a new NetGuard card 

Your access to Internet Banking will be different depending on your personal NetGuard settings:

  • If you’ve turned off NetGuard at login then you can continue to log in and access any features in Internet Banking that don’t require NetGuard. 
  • If you’ve turned on NetGuard at login (two-step authentication), then you’ll be unable to log in to Internet Banking until you’ve ordered a new card. Alternatively, if you’ve set up the BNZ Mobile app, you can authenticate with your mobile. 

Accessing Internet Banking while you’re waiting for your new card to arrive 

Once your new NetGuard card has been ordered, you’ll need to wait for it to arrive and activate it, in order to log in to Internet Banking.