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Understanding two-step authentication

Two-step authentication protects your account with an extra layer of security in internet banking. The first step is your login details, and the second step confirms that it’s really you. This extra security makes it harder for others to access your accounts or collect your personal information.

Step 1: Log in to internet banking with your access number and password.

Step 2: When you're prompted, authenticate with your NetGuard card or authenticate with the BNZ Mobile app.

Turn two-step authentication off at login

You can either authenticate every time you log in, or turn it off at login so you only need to authenticate for particular actions like adding a new payee or downloading a statement.

Choose when you want to authenticate