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What to do if your NetGuard card hasn’t arrived

If your NetGuard card hasn’t arrived within five business days of applying, please call us on 0800 999 269 (+64 4 494 7153 from overseas, charges apply).

While waiting for your card to arrive

You can still log in to Internet Banking, by clicking the Bypass activation link on the NetGuard screen. For security reasons, this link will only be available for a limited period; the date is shown on the NetGuard screen. The Bypass activation link will no longer be available when that date is reached, or if you’ve activated your NetGuard card.

If you’ve registered for Internet Banking with your credit card, you’ll be able to view your accounts and transfer money straight away. Once your NetGuard card arrives, you’ll be able to make payments. If you need to make payments straightaway, you can register with your Telephone Banking PIN, call us on 0800 275 2690, or visit your nearest BNZ store.