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Blocking and unblocking your card

You can put a temporary block on your card if you’ve misplaced it, then unblock it at any time. Putting a temporary block on your card will only block the plastic card. If you have Apple Pay or Google Pay™, this will continue to work. Any automatic payments or direct debits you've set up will continue to work too.

If your card is lost or stolen, please contact us to report it.

To put a block on your card:

  1. Log in to the BNZ Mobile app, tap on Menu and select Cards
  2. Tap on the card you want to block
  3. Then tap on Block card.

If you've lost your card permanently, once you’ve set up the block you can report it stolen or lost, or order a replacement card. When your replacement card arrives, it'll be unblocked so you can use it straight away.