Registering and activating your account
Follow the simple steps to register for Internet Banking, activate your account, and download the BNZ app.
Alternatively, you can follow the instructions by downloading our quick reference guides below, or watch our video.
- How to register for Internet Banking (PDF 1MB)
Step 1: Register for Internet Banking
a) Online using your email
You’ll need to know:
- the email address connected to your BNZ account
- your BNZ customer access number (found on the back of your Eftpos, debit, or credit card)
b) On the phone or in a branch
- Call us on 0800 275 269 or +64 4 924 2424 from overseas (international toll charges apply).
- Visit any branch.
Step 2: Verify your identity
When you register for Internet Banking we’ll send you a NetGuard card, which you can use to confirm your identity when logging in. Alternatively, you can use the BNZ app on your smartphone.
a) Using the BNZ app
We recommend downloading the BNZ app, so you can use it to confirm your identity alongside your access number and password. You can use the BNZ app straight away, instead of your NetGuard card.
b) Using your NetGuard card
You’ll need to activate your NetGuard card as soon as you receive it. Log in to Internet Banking using your access number and password, then follow the on-screen instructions.
Watch our video
Watch our video on how to register for Internet Banking using your email address. You’ll also about learn tips for using Internet Banking, and different ways to identify yourself when logging in.