Using your passport or New Zealand driver licence to open an account

Other ways to verify your identity include:

• using a verified RealMe® account (if you’re aged 13 or older)
• taking photos of yourself and your valid ID (if you’re aged 18 or older).

How to open an account

1. Start the application online

• Apply to open an account online and choose the Verify in branch option.
• After completing the qualifying questions, select Visit branch to verify, then select either passport or New Zealand driver licence.
• Enter your passport or New Zealand driver licence details. Your ID must not be expired.
• Enter your contact details, including your New Zealand address.
• Your ID document and New Zealand address will be verified with greenID.^ 
• If your New Zealand address can’t be verified automatically, we’ll ask you to upload a proof of address document, such as a bank statement, a letter from your employer or education provider, or a bill. The document needs to:
  • display your name and residential address
  • be dated within the last 12 months
  • not be targeted promotional or marketing material.
    • If the document was sent to a postal address where you do not live, you can still use it if it also shows your name and residential address. For example, mail sent to your PO Box that also includes your residential address.

2. Verify your identity in branch 

• When you submit your application, we’ll do some final checks and email you within two business days with a unique reference number.
• Within 30 days of submitting your application, bring your reference number and the passport or New Zealand driver licence you used in your application to any BNZ branch. We can’t accept screenshots or photocopies.
• Our staff will take a copy of your photo ID, verify your identity, and complete any required fraud and security checks before your account can be opened.

If you can’t visit a branch 

You can have your passport or New Zealand driver licence certified by an approved trusted referee in New Zealand. The referee needs to see your original photo ID. Email us the certified copy using your unique reference in the subject line. We’ll do some final checks and send you a confirmation email with details to log in to Internet Banking.

What happens next

• After we verify your identity, you’ll receive a confirmation email with details to log in to Internet Banking. You can then set up the BNZ app.
• If you requested a Flexi Debit Visa card, it’ll be posted to you. 
• Your Flexi Debit Visa card PIN will be loaded onto your card, which needs to be activated. To do this, use the BNZ app, an ATM, or enter your PIN at an EFTPOS terminal when making a purchase.
• Link your Flexi Debit Visa card to your new account in the BNZ app to start making purchases anywhere that accepts Apple Pay or Google Pay™.