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Providing your personal information

When you open an account with us,  you (or anyone acting on your behalf) will need to provide some personal information so we can verify who you are, where you live, how you intend to use your accounts, and your tax residency status

If you’re already a customer, we’ll sometimes need to check if your information is still correct. We might also ask for additional information, like how you intend to use our banking products or services.

In some instances, we may need more information about transactions you (or someone else) have made to your account. This could include information on unusually large transactions, or transactions that appear to be outside your normal banking activity.

If you’re setting up a business account or a more complex entity such as a trust, you’ll need to provide extra documentation, e.g. foundation documents and evidence of the source of your funds. 

Under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, we’re obligated to collect this information to help us detect and deter money laundering and terrorism financing. Find out more at rbnz.govt.nz.

If you’re unable to provide some or all of the information we need, we may not be able to open an account or maintain a banking relationship with you.