Help & Support


Emergency travel assistance

What is emergency travel assistance?

Twenty-four hour medical services provided to eligible BNZ customers from anywhere in the world. It's for people who need medical advice or have a medical emergency when they're travelling overseas.

Who is eligible?

What to do if you need emergency travel assistance?

Call First Assistance anytime, from anywhere in the world.  To ring First Assistance, call the operator in the country where you are and book a reverse charge call to New Zealand +64 (9) 359 1687. 

First Assistance provide all services free of charge to eligible customers.

First Assistance is contracted by Cigna (our travel insurance underwriter) to provide emergency assistance for BNZ travel insurance customers.