Help & Support


Passwords are a fact of modern life. They are especially important for internet banking to ensure we can correctly identify you during the login process.

Tips for creating a strong password

When choosing a password for Internet Banking:

  • Avoid choosing your date of birth, telephone number, address, your name, or the name of a friend, relative, pet or anything else that could be easily guessed.
  • Use a mixture of letters (lower and upper case) and numbers - make sure it's difficult for people to guess.
  • Don't use the same password you use anywhere else (e.g., your email account).

Keeping your password secure

Good password management means:

  • never telling anyone your password or NetGuard card details, including bank staff – they don’t need to know your password and should never ask for it. 
  • committing your password to memory; not writing your password down anywhere.
  • changing your password immediately if you think someone has seen you enter it.

Forgotten your Internet Banking password?

If you forget your Internet Banking password, you can reset it.

Want more advice about passwords?

The NZ Bankers Association produces a leaflet called ‘Protecting your cards, PINs and passwordsPDF 733KB.