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Our cookies policy

This cookies policy forms part of our Master Privacy Policy. By using our website you agree to be bound by our website terms and conditions.

To learn more about cookies, visit

Using cookies

A cookie is a small text file placed on your device by a website to capture information about your visit.

We use cookies (including cookies developed by our third-party service providers such as Google Analytics, Intercom, SAS, and Marketo) for a number of purposes, including improving our services and enhancing your online experience with us, and maintaining the secure connection between your browser and our servers while you are using our websites.

Session cookies

We use session cookies to identify a particular session on our website. A session is the time you visited and spent on our website using a certain device. The information collected from the session (which may or may not identify you personally) is about your browsing activities on our websites, such as what buttons you clicked, what pages you visited, what content we displayed to you, and information you enter on our website. We don’t monitor your activity after you have left our website, nor do we monitor what you are doing on other websites at the same time as you are using ours.

Every time you go back to our website using the same device in the same session, the website will recognise what happened previously with the browsing activities on that device.

Persistent cookies

We use persistent cookies to give you the ability to set your own preferences for our website (e.g. setting the business banking page as your homepage). We may also use these cookies for the purpose of fraud detection and investigation.

The table below lists the persistent cookies we use and explains why we use them.

Cookie name Purpose
Akamai Akamai cookies support Akamai cache function and optimise site security.
Dynatrace Dynatrace cookies track application performance and user errors.
Customised cookies

Customised cookies serve some web features and functionality, e.g. search functionality on the website for recent searches.

Changing the settings of your cookies

In most circumstances you can adjust the settings on your browser to notify you when you are offered a cookie so you can decide whether or not to accept it. However, if you disable or block cookies, our secure services (such as Internet Banking, Internet Banking for Business, or Client Fund Service) won’t work and other parts of our website may not work properly.

​Analytics and other technologies we use

We use cookies and other tracking software throughout our website. These collect information covering multiple sessions across multiple devices which may identify you personally, e.g. where you provide us with information on an online form (regardless of whether that form is submitted or not) or when you are using, or have used, one of our secure online services.

We can use this information to:

  • identify you and your browser, and determine if your device has previously visited our website
  • identify other pages or a third party’s website you have accessed through our website or when we provide you a link to click
  • measure the effectiveness of our websites and online marketing campaign performance (e.g. to understand, optimise and personalise your experience)
  • improve our advertising and deliver you content or offers we think are more relevant and personal to you both on and outside our website
  • detect malicious activity from your device that may place your financial security at risk. 

The table below lists the analytics we use and explains why we use them.

Cookie name Purpose
Google Analytics Google Analytics help us understand how you interact with our website, its content, and features.
DoubleClick Google DoubleClick cookies help us deliver, measure, and improve your experience of digital ads served by Google, e.g. advertising on news websites, on mobile web pages, and on YouTube. 
Facebook (Meta) Facebook cookies help us deliver, measure, and improve your experience of digital ads on Facebook and Instagram.
LinkedIn LinkedIn cookies help us deliver, measure, and improve your advertising experience on LinkedIn.
Monsido Monsido helps us audit our webpage content for accessibility, search engine optimisation, navigation, document readability, and more. 
Marketo Marketo cookies help us understand how you engage with our email communications, site content, and landing pages, so we can improve the content and make sure it’s relevant to you.