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Retrying payments

If we can’t process a transfer, direct credit, automatic payment, bill or tax payment because there isn’t enough money in your From account, we’ll change the payment’s status to ‘Retrying’. You won’t be charged a fee if your payment needs to be retried. 

What we do to retry a payment

We’ll keep trying to make the payment:

  • every hour between 7am and 11pm on the day the payment is due
  • at 11:45pm on the day that the payment is due
  • at 4:30am on the morning of the next day.

If we still can’t make the payment, it won’t be processed and it will fail. If the payment fails, you'll need to set up a new payment. 

What you can do to retry a payment

If your payment was created via internet banking or the mobile app you can use the Retry now button to retry the payment as soon as the money is available. Find the Retry now button:

  • by clicking on an account tile
  • in the upcoming payments screens in the mobile app.

Get updates 

You can receive text and email notifications to let you know if there has been a problem with a payment you have set up. We'll also let you know if this payment is successful or fails completely. For more info, see setting up notifications.