Priority and Premium customer benefits
BNZ Recognition is one way we acknowledge our customers for their total relationship with us. That’s why our BNZ Priority and Premium customers enjoy a special level of recognition that unlocks preferential treatment, extra benefits, and service enhancements to help them be good with money.
Priority and Premium benefits
|Priority phone access||✓||✓|
|Access to Premium Banking Specialists||-||✓|
|Annual financial health check||-||✓|
|Free one-on-one financial consultation||-||✓|
|Monthly base fee waived^ on YouMoney and TotalMoney transaction accounts||✓||✓|
|Credit card account fee waived^
|Credit card joint/additional card holder fee waived^
|Partner or spouse recognition
Benefits in more detail
Priority phone access
Priority and Premium customers have priority phone access when you call us on our general enquiries line 0800 275 269. By using the 9-digit access number from the back of your BNZ credit and debit cards, you’ll always jump to the front of the queue.
Premium Banking Specialists
In addition to the store, phone and digital channels customers already use, Premium customers will have access to a dedicated team of experienced Premium Banking Specialists who are available Monday to Friday, 8am to 6pm. Exclusive to Premium customers, this team provides proactive support with everyday banking, lending, investments and insurance.
Annual financial health check
Each year, one of our Premium Banking Specialists will be in touch with Premium customers to do a free review and financial health check. This includes making sure your accounts are structured correctly and are aligned with your financial goals, and checking whether there’s anything more we can do to help you save on fees and interest.
One-on-one financial consultation
Premium customers interested in growing their wealth through investments, such as managed funds, receive a free one-off financial consultation with one of our Wealth Advisors. These advisors will help ensure you are on the right path to build and protect your wealth. To book a consultation, simply complete our contact form and a Wealth Advisor will get back to you with a time to suit. Or you can call our general enquiries line 0800 275 269 and enter your 9-digit access number found on the back of your BNZ credit and debit cards. If you’re interested in discussing your home lending options, please contact a Premium Banking Specialist.
Partner or spouse recognition
If you're a Priority or Premium customer and you have a joint credit card, transaction account or home loan with your partner or spouse, they’ll receive all the same BNZ Advantage benefits as you.
Provided in conjunction with the Frequent Values programme you’ll receive 20% off dining at a wide selection of restaurants and cafes throughout NZ.
How to redeem your BNZ Lifestyle benefits
You can redeem your BNZ Lifestyle benefits via the BNZ Mobile Banking App - note you’ll first need to be registered for BNZ Internet Banking.
- Go to the Apple App Store or Google Play Store to download the BNZ Mobile app on your smartphone.
- Log in with your access number and password for Internet Banking. If you’re not already registered for Internet Banking, please visit bnz.co.nz/howtoregister
- Open the BNZ Mobile app on your smartphone and follow the on-screen prompts. (If the prompt doesn’t appear, please update your version of the mobile app from the App Store or Play Store).
- You will see a ‘P’ icon on the login page. Tap it to access your offers.
- To redeem an offer, simply tap the ‘Redeem Now’ button and show the deal on your smartphone at the point of purchase.
If you have any queries or need a hand with Mobile and Internet Banking, visit our Help & Support section or call us on 0800 275 269.
Frequently asked questions
How do I become a Priority or Premium customer?
Entry to BNZ Recognition is currently by invitation only. We look at a number of things when selecting customers, including total banking relationship and tenure. When customers have met the requirements for inclusion, they will be advised in the month following qualification.
How long do Recognition Benefits last?
Benefits for all tiers can be enjoyed for at least 12 months from the date of invitation.
Can I drop out of my current tier?
Yes, however you will be notified of any change in Recognition programme membership at least 6 months prior to this taking effect.