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Priority and Premium customer benefits

BNZ Recognition is one way we acknowledge our customers for their total relationship with us. That’s why our BNZ Priority and Premium customers enjoy a special level of recognition that unlocks preferential treatment, extra benefits, and service enhancements to help them be good with money. 

Priority and Premium benefits




Priority phone access
Access to Premium Banking Specialists -
Annual financial health check -
Free one-on-one financial consultation -
Monthly base fee waived^ on TotalMoney transaction accounts
Credit card account fee waived^
Credit card joint/additional card holder fee waived^
Partner or spouse recognition


Benefits in more detail

Priority phone access

Priority and Premium customers have priority phone access when you call us on our general enquiries line 0800 275 269. By using the 9-digit access number from the back of your BNZ credit and debit cards, you’ll always jump to the front of the queue. 

Premium Banking Specialists

In addition to the branch, phone and digital channels customers already use, Premium customers will have access to a dedicated team of experienced Premium Banking Specialists who are available Monday to Friday, 8am to 6pm. Exclusive to Premium customers, this team provides proactive support with everyday banking, lending, investments and insurance. 

Annual financial health check

Each year, one of our Premium Banking Specialists will be in touch with Premium customers to do a free review and financial health check. This includes making sure your accounts are structured correctly and are aligned with your financial goals, and checking whether there’s anything more we can do to help you save on fees and interest.

One-on-one financial consultation

Premium customers interested in growing their wealth through investments, such as managed funds, receive a free one-off financial consultation with one of our Wealth Advisors. These advisors will help ensure you are on the right path to build and protect your wealth. To book a consultation, simply complete our contact form and a Wealth Advisor will get back to you with a time to suit. Or you can call our general enquiries line 0800 275 269 and enter your 9-digit access number found on the back of your BNZ credit and debit cards.  If you’re interested in discussing your home lending options, please contact a Premium Banking Specialist.

Partner or spouse recognition

If you're a Priority or Premium customer and you have a joint credit card, transaction account or home loan with your partner or spouse, they’ll receive all the same BNZ Advantage benefits as you.

Frequently asked questions

How do I become a Priority or Premium customer?

Entry to BNZ Recognition is currently by invitation only. We look at a number of things when selecting customers, including total banking relationship and tenure. When customers have met the requirements for inclusion, they will be advised in the month following qualification.

How long do Recognition Benefits last?

Benefits for all tiers can be enjoyed for at least 12 months from the date of invitation.