Home insurance

Make sure you’re covered for sudden and accidental damage to your home. Get a quote, buy, or manage your insurance 24/7 online.

Manage insurance online Get in touch

Home insurance cover benefits

Accidental damage

Sudden and accidental damage including damage from storms and flooding, up to the total sum insured of your home.

Replacement cover for qualifying homes

If your home is damaged by fire or an explosion, you’re covered for the repair or rebuild costs for the entire floor area, even if it ends up costing more than your home sum insured.

Natural hazards

In the event of an earthquake, landslide, volcanic activity, hydrothermal activity, or tsunami, you’ll be covered for the repair or rebuild of your home.

Cover for landlords

If your home has tenants, IAG has cover specifically tailored for landlords. You’ll be covered for up to $30,000 of lost rent if a covered loss or damage to your rented home makes it unliveable. You’ll also be covered for up to $10,000 in removal costs for abandoned possessions that your tenants may have left behind.

You can add optional benefits such as ‘rent default’ to cover the loss of rent if your tenants are evicted for not paying or leaving without notice.

Understanding your insurance cover

Home sums insured

Your home sum insured is the estimated amount it would cost to rebuild your home. It needs to cover materials and labour, as well as other expenses like demolition, consents, and other fees. If it’s too low, you might not be able to rebuild your home to the same size or quality, or you might have to pay for some of the building costs yourself. You should review it regularly to make sure your home sum insured stays up to date.

More about home sums insured

How premiums are calculated

Insurance premiums are regularly reviewed and calculated each year to account for any changes to costs of providing cover. This is to make sure that you pay a fair and sustainable price for your insurance. Insurance premiums are closely linked to individual factors such as where you live, the age of your home, and your home sum insured.

More about how premiums are calculated

PremierCare insurance changes

The information on this page doesn’t apply to PremierCare insurance policies. PremierCare insurance is no longer available for new customers.

IAG will transition existing PremierCare policies to new policies as they come up for renewal. This will start in January 2026. The new insurance policies will provide enhanced online features and functionality to manage your insurance policies. Policyholders will receive communications about their new policies before they are moved from their existing ones. If you replace or make changes to your PremierCare insurance before then, you may move to a new policy. For any queries relating to PremierCare insurance, please call the IAG team on 0800 808 618.

Managing your insurance online

Manage your insurance through the secure IAG dashboard, by logging in to the BNZ app or Internet Banking.^ If you don’t have access to Internet Banking, find out how to register.

Once you’ve logged in, you’ll be able to:

  • request a call back from an insurance specialist
  • get a quote or buy insurance
  • update your sums insured, excess amount, and optional benefits
  • make a premium payment or change your payment plan
  • make a home, contents, car, or landlord insurance claim
  • view and download your insurance documents.

Get in touch

Insurance quote

To get a quote on insurance, you can:

  • request a call back from IAG by logging in to the BNZ app or Internet Banking and selecting ‘Apply now’ from the menu
  • call us on 0800 275 269.

General insurance enquiries

Call the IAG team - Mon-Fri, 8am-6.30pm,
Sat-Sun, 8.30am-5pm. Closed for public holidays.

From within New Zealand call 0800 808 618.

From overseas call +64 9 985 0103 direct (international toll charges apply).

Partnering with IAG New Zealand

We partner with IAG, New Zealand’s largest general insurer, to provide home and contents insurance. As the insurer, IAG provides support, manages your policies, and looks after any claims.

The availability of any insurance cover is subject to approval of a completed application. Terms, conditions, and exclusions do apply.

IAG New Zealand Limited (IAG) provides and underwrites certain general insurance policies to customers who are referred to IAG by Bank of New Zealand (BNZ). If you purchase one of these insurance policies following a referral by BNZ, IAG will pay BNZ commissions and other fees. BNZ personnel are not personally paid a commission or incentivised for referring customers to IAG. BNZ does not underwrite these insurance policies, is not an agent of IAG, and does not guarantee the obligations of IAG or any of its related entities. Full details of cover and a copy of your policy document are available on our website or on request from IAG at 0800 808 618.

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