Effective 13 January 2025

Introduction

BNZ Voice is an online customer research community owned by Bank of New Zealand. If you qualify and become a member of BNZ Voice, you will be entitled to participate and may receive rewards in accordance with the provisions set out below.

How do I qualify to be a member?

In order to qualify to become a member of BNZ Voice you must:

  • Be aged 18 years or older, and not employed by a registered New Zealand bank other than BNZ, or have someone in your household who is employed by a registered New Zealand bank other than BNZ;
  • Not be a staff member of the BNZ Market Research Team or BNZ Marketing and Design Team;
  • Be a BNZ customer (personal, business, agribusiness or private bank customer) and live in New Zealand; and
  • Complete the recruitment survey.

When you complete the initial recruitment survey you will be informed immediately if you have not qualified to become a member of the panel. If you do not qualify, any identifiable information such as your name and email address will be deleted after six months. If you do qualify and become a member of BNZ Voice you will not need to provide this information in every survey as your recruitment responses are stored and will be used for subsequent analyses. However, in order to ensure your information is kept up to date, you may be asked to update your details from time to time, or you may be asked some questions in another BNZ Voice survey to refresh the information associated with you as a member.

How do I become a member?

If you qualify to become a member of BNZ Voice after completing the recruitment survey, we will send you an email asking you to confirm the email address you provided in the recruitment survey. By confirming the email address, in accordance with these terms and conditions, you will become a member of BNZ Voice. You can choose to stop being a member of BNZ Voice at any time by emailing ‘Request Removal’ to support@voice.bnz.co.nz, or clicking on the unsubscribe link in the survey invitation email.

What types of communication will I receive?

If you are a member of BNZ Voice you may receive emails inviting you to participate in surveys on a variety of topics related to banking, insurance and the products and services we provide. You decide whether you want to participate in the surveys you are invited to complete. As a member of BNZ Voice, you may be invited to participate in focus or discussion groups and/or to correspond with us about comments you have made in relation to a banking service, a BNZ research panel survey and/or related services.

What rewards will I receive?

For each survey you take, you will be given the chance to win a range of prizes such as Prezzy® cards. Any prizes or competitions offered for a particular survey will be detailed in either your survey invitation (email) or within the survey itself. Be sure to read the information provided so you are familiar with the terms and conditions for entering the prize draws.

Privacy

We understand that the protection of your personal information is important. To find out more about how we use your information please refer to our Master Privacy Policy.

Security

Please do not at any stage, including in surveys or emails, disclose any of your specific bank account, card, Internet Banking or BNZ app details. This includes things such as your account number, customer number, credit card number, debit card number, PIN, or password. BNZ Voice will never request this information from you.

Variation of these terms and conditions

BNZ reserves the right to vary these terms and conditions. Any changes to these terms and conditions will take effect at least 14 days after the date of notice. Notice may be given by email to the email address you have provided to BNZ Voice or displayed on our customer research page. By continuing to participate in the BNZ Voice community and/or survey competitions you will be deemed to have agreed to the terms and conditions then in effect. We recommend that you regularly visit this page to review the terms and conditions.

Please contact us at support@voice.bnz.co.nz if you’d like further information.