Public notices

If you require more information on any of these notices please visit your local BNZ store or phone 0800 269 562.

View Financial Markets Authority (FMA) notices

Changes to BNZ Corporate, Purchasing and Dynamic Card Funding Visa Card Terms and Conditions

Effective from 30 November 2017

We have changed our terms and conditions to give customers 30 days to notify BNZ of errors or discrepancies in their credit card statement, rather than 60 days. This is to align our terms and conditions with BNZ’s other credit card terms and conditions.

Updated version is available here:

Corporate, Purchasing and Dynamic Card Funding Visa Card Terms and Conditions pdf 179KB

If you require more information, please visit your local BNZ Store or phone 0800 275 269.

Changes to Internet Banking, and Internet Banking for Business terms and conditions

Effective from 3 November 2017

We are changing the BNZ Internet Banking and BNZ Internet Banking for Business terms and conditions. The changes are to allow us to support different types of biometric authentication methods to access our internet banking services on mobile devices (e.g. Apple Face ID).

Internet Banking terms and conditions pdf 144kb

Internet Banking for Business terms and conditions pdf 191kb

If you require more information, please visit your local BNZ store or phone 0800 275 269. 

Changes to BNZ Flexi Debit Visa terms and conditions

Effective from 24 October 2017

We are changing the BNZ Flexi Debit Visa terms and conditions.

The changes include setting out your responsibilities and obligations in relation to biometric identification and passcodes where transactions can be made using a device or instrument (for example a mobile wallet service on a device) (refer to, in particular, clauses 5 and 8), and clarifying the process when you make contactless purchases (refer to clauses 4.8 and 7.2) and how we collect and share your personal information in those circumstances (refer to new clause 9).

Updated version is available here:

BNZ Flexi Debit Visa terms and conditions

If you require more information, please visit your local BNZ store or phone 0800 275 269.

Changes to BNZ credit card terms and conditions

Effective from 24 October 2017

We are changing the BNZ credit card terms and conditions.

The changes include setting out your responsibilities and obligations in relation to biometric identification and passcodes where transactions can be made using a device or instrument (for example a mobile wallet service on a device) (refer to, in particular, clauses 4 and 13), and clarifying the process when you make contactless purchases and remote transactions (refer to clauses 5.4 and 5.5) and how we collect and share your personal information in those circumstances (refer to new clause 16.17). We have also changed the terms to provide that any electronic communications from us is treated as being received by you at the time that it leaves our information system (refer to clause 2.10).

Updated version is available here:

BNZ credit card terms and conditions

If you require more information, please visit your local BNZ store or phone 0800 275 269.

Changes to BNZ Internet Banking for Business Terms and Conditions

Effective from 29 September 2017

Where a customer has chosen to receive notifications regarding Internet Banking for Business, we will now be able to notify them by electronic means generally, rather than just by email. For example, using a pop-up message when a customer logs into Internet Banking for Business or Mobile Business Banking.

Changes to BNZ Internet Banking for Business Terms and Conditions

Effective from 4 August 2017

When a User with Manage Site Administration Authority adds a new User, the User with Manage Site Administration Authority will now request a system generated initial password to be sent to each new User, instead of creating an initial password for that new User themselves.

If you require more information, please visit the Adding new users Help & Support page.

Changes to BNZ  Flexi Debit Visa and BNZ credit cards terms and conditions

Effective from 18 July 2017

We are changing the BNZ Flexi Debit Visa and BNZ credit card terms and conditions.

The changes include making it clear that your obligations continue to apply when you use the information displayed on your card, or a device (e.g. a mobile wallet), to make transactions.

Fully updated versions are available here:

BNZ Flexi Debit Visa terms and conditions

BNZ credit card terms and conditions

If you require more information, please visit your local BNZ store or phone 0800 275 269.

Unclaimed Monies

The Unclaimed Money Act 1971 requires the holder of monies to pay such monies to the Crown when they become “unclaimed”. This may include:

  • Bank cheques, and foreign currency drafts that have not been claimed or presented by the payee for over 6 years.
  • Transaction accounts (in credit) which have been inoperative for over 6 years.
  • Deposit accounts (in credit) which have been inoperative for over 25 years. The bank is required to pay the Inland Revenue unclaimed monies in respect of bank cheques, and foreign currency drafts issued by the bank in the period 1 June 2010 to 31 May 2011, including transaction account balances which have been inoperative since 31 May 2011, and deposit account balances which have been inoperative since 31 May 1992. If you are holding a BNZ issued bank cheque, or foreign currency draft from this period, and you believe you are the true owner, please present the item to your bank for payment before 29 September 2017. If your account is inoperative, please reactivate it by undertaking transactions before 29 September 2017.

Any such monies remaining unclaimed as at 29 September 2017 will be transferred to Inland Revenue, where it will be available for the true owner to claim from 31 October 2017.

If you have any queries about how to claim monies from Inland Revenue, visit ird.govt.nz/unclaimed-money/