From time to time you may receive an invitation to give us feedback. It’s all part of our customer research programme to help us keep improving our products and services.
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We may ask you to participate in online surveys via email, our website, or mobile app. Sometimes you may be invited to be part of an online or face-to-face conversation with us about a specified topic. Invitations may come from our market research partner ConsumerLink, who are only provided with the information they need to contact the right customers.
We’ll never ask you for personal information such as your login details or PIN, or direct you to a web page that asks for this information. If you have any questions, email bnz_customerresearch@bnz.co.nz.
Participation is always voluntary. You can unsubscribe from future survey invitations at any time using the link in each email. You’ll still receive communications about the products or services you have with us.
To find out more about how we use customer information, see our Master Privacy Policy.
Click the link in the email or copy and paste the URL directly into your browser.
Alternatively, if there is a verification code included in your invitation, you can visit this link, enter the code, and start the survey.
BNZ Voice is a research panel of customers who receive regular invitations to online research surveys and discussion forums. These will be about your opinions and experiences with BNZ, as well as feedback on new products and ideas.^
For questions about the BNZ Voice community, you can email us at support@voice.bnz.co.nz
The my2cents research community is a cross-section of New Zealanders who have agreed to participate in market research surveys, discussions and focus groups. It is a collaborative project with some of New Zealand’s biggest service providers working together to improve the experiences of customers.
my2cents is operated and maintained on behalf of my2cents Limited by InsightsHQ Ltd. It was first established with the support of the major financial services providers in New Zealand, including BNZ. It’s now been expanded to include other major New Zealand organisations and charities/not-for-profits. For more information, navigate to the FAQs on the my2cents website.
References to third party websites are provided for your convenience only. BNZ accepts no responsibility for the availability or content of such websites.