Your privacy rights

We want you to have visibility of your personal information when you need it. We also want your information to be up to date, to provide the best service to you.

You have rights under privacy laws to access and correct your information. You can find out more about your rights on the Privacy Commissioner’s website at privacy.org.nz

If you have a question about your privacy rights

For questions about your rights, or if you want to make a complaint, contact our privacy and data protection officer:

• by email, at privacy@bnz.co.nz
• by letter at: 
  Privacy and data protection officer
  BNZ 
  Private Bag 39806
  Wellington Mail Centre 
  Lower Hutt 5045 
  New Zealand 

If you’re not satisfied with our resolution process

If you’ve been through our complaints and resolution process but aren’t satisfied, you can use one of the following independent dispute resolution services.

To escalate a privacy complaint

Office of the New Zealand Privacy Commissioner
Website: privacy.org.nz
Phone: 0800 803 909 or +64 4 474 7590 from overseas
Email: enquiries@privacy.org.nz 

To escalate general banking complaints

Office of the New Zealand Banking Ombudsman
Website: bankomb.org.nz
Phone: 0800 805 950 or +64 4 915 0400 from overseas
Email: help@bankomb.org.nz