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Help & Support

Logging in to Client Fund Service

I am having trouble logging in. What should I do?

Check that you are entering all your details in the correct format.

Access Number	9 digits numbers only - no letters or special characters except you may enter two dashes e.g. 123-456-789 can be found on the email received from the us on acceptance of your application for online Client Fund Service.
User ID	must be 3-8 characters can contain both letters and numbers.
Password	must be 6-8 characters in length must contain both letters and numbers Your password is case sensitive. Check that your caps lock is not turned on.

If you can’t remember your password, you can have it reset.

If you are	Your password can be reset by:
Authoriser or Sub-user	The Administrator for your business / company
Administrator	Another Administrator for your business / company, or complete a Request a new Client Fund Service Password form and send it to us to process.

Log in to Client Fund Service