This information is for existing PremierCare Insurance policyholders who have received a communication from IAG titled ‘Important Changes to your PremierCare Insurance’ related to car, home, contents, or landlord’s policies.
We partner with IAG, New Zealand’s largest general insurer, to provide certain general insurance policies to BNZ customers. As the insurer, IAG provides support, manages your policies, and looks after any claims.
To provide customers with greater flexibility in managing cover and enhanced digital functionality, IAG launched new insurance policies and a new online dashboard in November 2024.
Existing PremierCare Insurance policyholders are moving to these new policies and digital platform at their next renewal on or after 3 January 2026. Policyholders will start to receive communications notifying them of the upcoming changes impacting them at renewal from 18 November 2025, for policies renewing on or after 3 January 2026. The transition for all customers will take approximately 12 months from that date and you will receive communications as your policy renewal date approaches.
Changes
What is the difference between the PremierCare Insurance policies and the new insurance policies?
Check out the Change Summary document applicable to you. These summaries have been created for you to easily compare your old and new cover and answer any questions you may have about changes to your cover.
Why has the name of my insurance policy changed?
PremierCare insurance is no longer available for new customers, and existing PremierCare policies are being transitioned to new policies as they come up for renewal. IAG has removed the name ‘PremierCare’ so your new policies will simply be called ‘Car Insurance’, ‘Home Insurance’, ‘Contents Insurance’ or ‘Landlord’s Insurance’. You will also receive a new policy number and new Policy Wordings for each policy. This makes it easier to find the information specific to your policy. Check out the Policy Wordings and details of the cover changes in the Change Summaries here.
How will I know that I am moving to the new policies?
You will be notified of changes in an email or letter sent approximately 49 days before your next annual policy renewal date on or after 3 January 2026. Then 35 days before your policy renewal date, you’ll be sent another email or letter with your new Policy Schedule, and how you can access your new IAG dashboard.
Your new Policy Schedule includes more information about what makes up your insurance cover and displays information relating to your policy. This helps you see what information may need updating. You can review the Policy Wording and Change Summary documents here to learn the differences between your existing PremierCare policy and your new policy.
Where can I go/who do I contact for more information on my insurance changes?
Visit here for more information on the changes to your insurance. You can also call IAG on 0800 808 618 to speak to one of the team.
Will my premiums change?
Yes, your premium may increase or decrease. IAG has updated how premiums are calculated to better reflect your individual circumstances and the optional benefits you’ve selected.
- Visit here for more information on how premiums are calculated.
- Visit here for more information about changes that may impact your premiums and how to manage your premiums.
Why has my excess changed in the new Policy Schedule?
IAG has updated its standard excesses. Make sure you view all applicable excesses in your new Policy Schedule. You can adjust your excess in your new IAG dashboard in the BNZ app or Internet Banking or by calling IAG.
What's changed with discounts?
Some discounts that were available before are no longer offered. IAG has moved away from applying discounts after calculating premiums. Now, pricing will be personalised using data and any optional benefits that you choose to add to your policy, and will take into account the level of risk associated with the item being insured. Check out our support page for more information.
Why is there no longer a discount/lower premium when you choose to pay annually as the frequency for premium payments?
IAG has removed the additional cost for paying by instalments. You can choose to pay fortnightly, monthly, quarterly, or annually without any extra fees*.
Do these changes affect how I make a claim or an existing claim?
The changes have no impact on existing open insurance claims or the current process to make a claim. For more information on how to make a claim visit here.
Benefits
What are the benefits of these policy changes for me?
There are a number of benefits IAG will now offer you as a result of these changes, such as:
- Some policy benefits which used to be automatic will be optional. This gives you flexibility to choose just the benefits that are right for your needs.
- The new IAG digital dashboard means you will be able to make a range of changes to your cover online. The IAG dashboard can be found via ‘Insurances’ in the menu of your BNZ app or Internet Banking 24/7 at a time that suits you. You can adjust your sum insured, update your optional benefits and lots more. Find out more here.
- Choose any of the payment instalment options with no extra charge. You can pick fortnightly, monthly, quarterly or annual. IAG has removed the additional cost for paying by instalments*.
- IAG’s new Policy Wordings are designed to be easier to understand, with examples of how your cover works, and claims scenarios.
IAG’s Policy Wordings and Change Summaries have more details. Click here to read the Policy Wordings and details of the upcoming cover changes in the Change Summaries.
Why are some benefits no longer automatically included?
There is more flexibility to customise your policy and only pay for the benefits you want and need. You can choose what optional benefits suit your needs then add them to your policy. For more details see the Policy Wordings and Change Summaries.
Online
What is the new online functionality provided with the new policies and what can I do through my IAG dashboard?
Find out all the information you need here.
Once you have received your insurance renewal pack and Policy Schedule, you will have access to new digital functionality which can be accessed through the BNZ app or Internet Banking by selecting ‘Insurances’ in the menu.
What can I do online to help manage my renewal?
For car, home, contents, or landlord’s policies you will be able to:
- View, print or download your Policy Schedule or Certificate of Currency
- Quote and buy new policies
- Update your excesses and Sums insured
- Add or remove optional benefits
- Make payments, update your payment plan, or change payment dates for instalments
- Update your mailing preferences
For more information about managing your insurance online visit here.
For more information about the changes to your insurance visit here.
How do I change my communication preference from email to physical mail (or vice versa)?
You can update your communication preferences by calling IAG on 0800 808 618, or update this for each policy within your new IAG dashboard by clicking on each policy to update (you can have different preferences for each policy to suit your needs i.e. joint vs. personal vs. trusts etc). Visit our support page for how to update this online.
Why aren’t my boat or leisure insurance policies visible on my new IAG dashboard?
At this stage the boat, trailer, motorhome, caravan and motorcycle policies are not changing. If in future there are changes to these policies, we’ll be in touch.
You can still see your boat insurance policy information in BNZ Internet Banking (but not in the BNZ app).
For any queries, contact the team at IAG on 0800 808 618.
Quote
How do I get a quote for a new policy?
You can get a quote online by selecting ‘Apply now’ then ‘Insurance’ from the menu in the BNZ app or Internet Banking. Visit our support page for a step-by-step guide to getting an online quote or requesting a call back online.
Premiums
Why has my premium decreased, was I overcharged in previous years?
No, premiums are reassessed regularly based on factors such as repair/replacement costs, government levies and risk of loss/damage. For more information visit here.
We encourage you to review your new Policy Schedule and let us know if any details or cover needs updating.
Why are my instalment amounts slightly different?
Minor differences may occur due to rounding. These are typically very small and consistent across instalments.
Why can I see multiple payments to IAG now, there used to only be one payment for all my policies?
Previously, PremierCare Insurance combined payments for multiple policies. If you have a combined Home and Contents policy, it counts as one policy and will have a combined payment.
What are my options if I can’t afford a premium increase?
Please contact IAG to discuss your options. You may be able to:
- Review your policy to remove optional benefits you no longer need.
- Consider increasing your excess to reduce your premium.
Visit here for more information, or call the team at IAG on 0800 808 618. If you are experiencing significant financial hardship, please contact us to discuss your options.
This insurance no longer meets my needs; how do I cancel my policy?
Contact the team at IAG on 0800 808 618.