Help & Support

Forms

Change of address or occupation

You can fill out a form to update your details (PDF 117KB) and send it to us. Or you can update these details in Internet Banking or the BNZ app.

Automatic payments

You can fill out a form to set up and amend automatic payments (PDF 114KB) and send it to us. Or you can set up and manage automatic payments in Internet Banking or the BNZ app.

Direct debit form

Fill out a form to set up a direct debit authority (PDF 87KB) for credit card and Advanced Personal Loan payments. 

You can send your form to: 

FreePost 331,
BNZ,
PO Box 3000,
Wellington

Reconciliation table

Reconcile (PDF 142KB) your cheques and unprocessed deposits.