Help & Support

Change of address or occupation

Relocating or changing jobs? Make sure you update your details. PDF 117KB

Automatic Payments

To set up and amend automatic payments (APs). PDF 127KB

Account Operating Authority

When you return any account operating authority document, we will need to see each signatory with their photo identification in store. If the signatory is not an existing BNZ customer, please also have them bring acceptable identification (including address documents) as listed on the Identification Requirements pageFor each additional signatory, a Person Acting on Behalf form will also be required.

Direct Debit form for credit cards

Setting up a direct debit authority for Credit Card payments. PDF 94.8KB

Address to mail Direct Debit form

FreePost 331,
PO Box 3000,

Life Insurance Premium Payment

Premium payment can be made either via direct debit, credit card or debit card.
Download the form PDF 69KB

Reconciliation Table

Reconcile your cheques and unprocessed deposits. PDF 142KB