Help & Support
Change of address or occupation
Relocating or changing jobs? Make sure you update your details. PDF 117KB
To set up and amend automatic payments (APs). PDF 127KB
Account Operating Authority
When you return any account operating authority document, we will need to see each signatory with their photo identification in store. If the signatory is not an existing BNZ customer, please also have them bring acceptable identification (including address documents) as listed on the Identification Requirements page. For each additional signatory, a Person Acting on Behalf form will also be required.
- Who can operate your accounts. PDF 93KB
- Adding additional signatures. PDF 103KB
- Person Acting on Behalf form PDF 70KB
Direct Debit form for credit cards
Setting up a direct debit authority for Credit Card payments. PDF 94.8KB
Address to mail Direct Debit form
PO Box 3000,
Life Insurance Premium Payment
Premium payment can be made either via direct debit, credit card or debit card.
Download the form PDF 159KB.
Reconcile your cheques and unprocessed deposits. PDF 142KB
Statement of position
A snapshot of your finances. PDF 119KB