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Financial hardship application

If you’re a personal banking customer and you’re experiencing financial difficulty, we may be able to help. This could be because of COVID-19 (coronavirus), an illness, injury, loss of employment, or the end of a relationship.

Help during COVID-19

Check our COVID-19 page for home loan support options, and important information about personal loans, credit cards, insurance, and KiwiSaver.

We also have a range of resources on our financial difficulty page.

Government COVID-19 support

In response to COVID-19 (coronavirus), the Government has announced a $12.1 billion package which includes:

  • a wage subsidy scheme
  • leave and self-isolation support
  • business cash flow and tax measures.

For more information, visit covid-19.govt.nz, or call the free government helpline on 0800 779 997 (8am-1am, 7 days a week).

Financial hardship

If you’re having trouble managing payments on any of the below, you can talk to us, or apply for a hardship variation.

  • Home loans
  • Personal loans
  • Credit cards
  • Arranged overdrafts
  • Consumer asset finance

A hardship variation is a change to the conditions of your loan. You can apply for a hardship variation by making a request to us in writing explaining your situation, or filling out our Application for Hardship form PDF 243KB. You can also pick up this form in one of our branches

You’ll need to request one of the following options (we’ll contact you if the option you’ve chosen isn’t available for your loan):

a. extend the loan term and reduce the amount of each payment

b. postpone, during a specified period, the dates on which payments are due;

c. both of the above.

Please send your completed hardship application to us, plus supporting documentation, at bnzcare@bnz.co.nz, or mail it to BNZ Care, Private Bag 92089, Auckland 1142, or take it into a BNZ branch.

If you would prefer to make your request by writing to us, don’t forget to include your account number.

Do this as soon as possible because if you leave it for too long you may not qualify. All hardship applications are subject to BNZ assessment and approval. Your application must contain the signatures of all parties.

Contact us

You can contact us on 0800 375 007, between 8am to 7pm Monday to Thursday, or 8am to 5pm Fridays.

Business customers

The hardship applications described above are for personal banking customers, and are not available for businesses, investment vehicles, partnership or trusts. Visit our COVID-19 page for information for businesses.

If you’re a BNZ Partners customer, please contact your Partner to discuss.