Changing your name, gender, or title
We know that people’s names, titles, and gender identities can change over time. These steps help ensure your details reflect who you are.
Manage your details online
You can update these details in Internet Banking:
- phone number
- address
- preferred name.
Note: Your preferred name isn’t used for all communications. In some situations, such as when people make payments to your account, your legal name may still be displayed.
Contact us or visit a branch for help with
- changing your legal name
- changing or removing your gender
- changing or removing your title
- updating the name shown on your BNZ cards
- removing a title from your BNZ cards.
For support with changing or updating your details, call us on 0800 275 269 or visit your nearest branch.
Changing your legal name
If you’ve legally changed your name, we’ll need to see proof of your new name before we can update our records.
Please provide one of the following:
- marriage certificate or particulars of marriage certificate
- statutory declaration and approval by the Registrar-General
- passport showing your new name
- name change certificate issued by the Department of Internal Affairs
- updated birth certificate.