Response delays due to COVID-19

We’re currently experiencing a significant increase in customer enquiries due to COVID-19, which means our response time is longer than we’d like. We’re working through all enquiries and aiming to get back to you within five business days.

Before you apply

If you’ve been paying more than the minimum monthly repayments, or you’ve made voluntary additional repayments, you may be able to reduce your payments to the minimum amount shown on your statement. You can do this by editing your automatic payment in Internet Banking. Find out how to edit an automatic payment.