Help & Support


Mobile NetGuard

Mobile NetGuard is software that is embedded in the BNZ Mobile Business Banking app. It replaces the NetGuard token as the second layer of security for mobile banking, and automatically authenticates your details when you log in.

Logging into Mobile Banking before your NetGuard token arrives

When you registered for Internet Banking for Business, if you selected the option to be sent a NetGuard token, you’ll be given temporary access. However, you’ll need to log in to Mobile Business Banking with your NetGuard token as soon as it arrives, in order to activate Mobile NetGuard.

Alternatively, you can set up and use the BNZ Mobile Business Banking app to log in to your Internet Banking for Business. All that’s required is a valid mobile phone number in your Internet Banking for Business settings. 

You only have to do this once, then you can log in to Mobile Business Banking with just your Internet Banking for Business password, or you can set up PIN or fingerprint ID.

Lost or stolen mobile device

If you’ve lost your mobile device or it’s been stolen, and you have Mobile Business Banking set up on multiple devices, go into Settings > Manage Devices in the app on the device you still have, and disable the lost device.

You can also ask your Internet Banking for Business administrator to disable your Mobile Business Banking access, or call 0800 269 4242 (+64 4 931 8234 if you’re overseas).

Activating using Mobile NetGuard instead of NetGuard token

Once your Mobile Business Banking app has been activated, you won’t need your NetGuard token to log in or to activate another device. You’ll still be able to activate Mobile NetGuard on a different device, or reactivate Mobile NetGuard in the future, provided you have a valid mobile phone number in your Internet Banking for Business settings, and access to your emails.