Be respectful
We encourage you to have constructive conversations. Please don’t post any content that contains language that is:
- profane
- abusive
- threatening
- defamatory
- discriminatory language
- inappropriate for a public forum.
Social media community guidelines
Our social media channels are where we connect with and celebrate the people and communities of Aotearoa. It’s where we share ideas, offer support, and answer questions.
{"type":"half","heading":"Social media community guidelines","bodyText":"<p>Our social media channels are where we connect with and celebrate the people and communities of Aotearoa. It\u2019s where we share ideas, offer support, and answer questions.<\/p>","actionLinkHref":null,"actionLinkLabel":null,"supportingLinkHref":null,"supportingLinkLabel":null,"theme":"boxed","heroImage":{"height":920,"position":{"x":"39%","y":"63%"},"title":"Business security page header woman tablet 2x","url":"\/assets\/bnz\/about-us\/Cyber\/Business-security-page-header-woman-tablet-2x.jpg?79400fd4b95820c16bf743f9f50e4ee2ebdc7f36","width":930},"heroImage2x":{"height":920,"position":{"x":"39%","y":"63%"},"title":"Business security page header woman tablet 2x","url":"\/assets\/bnz\/about-us\/Cyber\/Business-security-page-header-woman-tablet-2x.jpg?79400fd4b95820c16bf743f9f50e4ee2ebdc7f36","width":930},"smallHeroImage":{"height":300,"position":{"x":"47%","y":"58%"},"title":"Business security page header woman tablet mobile","url":"\/assets\/bnz\/about-us\/Cyber\/Business-security-page-header-woman-tablet-mobile.jpg?a9dca6bea4ba61bc692dfe53a86ba8f7b863f27b","width":563},"smallHeroImage2x":{"height":600,"position":{"x":"50%","y":"50%"},"title":"Business security page header woman tablet mobile 2x","url":"\/assets\/bnz\/about-us\/Cyber\/Business-security-page-header-woman-tablet-mobile-2x.jpg?f98effb452ddef4478898a1b50d860c175405278","width":1125}}
Our community guidelines
To keep our social media channels a safe, respectful, and inclusive space, we ask that everyone follow our community guidelines.
Stay on topic
We’re here to talk banking, business, and all things helping you move towards a better future. To keep conversations useful for everyone, we’ll remove:
- spam
- repetitive posts
- solicitations
- advertisements
- unrelated promotions.
Privacy protection
If you need to talk about your account, we’ll guide you to a secure channel to keep you safe from scams or fraud. Never post comments containing personal, identifying or confidential information. This includes:
- account details
- online banking passwords and card PINs
- credit card numbers
- contact details like your address, phone number, or email.
Privacy policy
If you share any personal information with us, your information will be handled in accordance with our Master Privacy Policy. Find out more about keeping safe online while doing your banking or using our products.
Keeping our community safe
To keep our social media community safe, we’ll remove comments at our discretion. We’ll also block users if:
- they breach our community guidelines three times
- use our channels to spread malicious information, threaten BNZ, our staff, or others.
We may also report these messages to authorities under the Harmful Digital Communications Act. If we block you from our social media channels and you think we’ve made a mistake, you can query this through our complaints portal.
Get in touch
If you have a query, our Social Care team is available on our channels weekdays 8am-5pm, or weekends 9am–5pm (closed on public holidays).
- Our Contact us page has more ways to get in touch.
- If you need urgent support, call 0800 275 269.
Was this page helpful?