From 2 October, we began contacting cardholders to confirm their identity, so we can meet our legal obligations to verify personal details for all cardholders.
To provide cardholders with confidence that the email was sent by BNZ, the email included the last four digits of each business card.
How to confirm your identity
To help us verify your identity, please follow the instructions in the email we sent you.
If you currently live in New Zealand, providing your identification using RealMe or photo verification is the best option for you. You can also visit any BNZ branch if you’d prefer to do this in person. If you’re living overseas, we recommend providing your identification on our website.
Find our identification requirements – and please check that your identification is suitable before submitting it. Remember that BNZ will never ask for your full card number(s) or ask you to follow links to log in to banking applications.
How we use this information
Under the Companies Act 1993, the Anti-Money Laundering and Counter-Terrorism Act 2009, and the Financial Transactions Reporting Act 2009 (among other New Zealand and international laws), BNZ must hold verified personal information for all customers, including business corporate cardholders.
We have a process in place that will delete any information from our systems once it is no longer required. In general, this happens seven years after the end of our relationship. More information can be found in our Master Privacy Policy.
Blocked cards
This information is required for BNZ to meet its legal obligations. If you’re not able to supply it, your card will need to be blocked, and then closed.
If your card is blocked, it’s because we haven’t been able to verify your ID.
If you supply this information using one of the methods in the email we sent you, we’ll be able to unblock your card within five working days.
Further support
If you have any other questions, you’re unable to provide us with this information, or need assistance to identify the outstanding card(s), please ask your employer to talk to their relationship manager, or email us at bnz_cardsKYC@bnz.co.nz