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Suspending cards from a lost or stolen Apple device

You can easily suspend or permanently remove the ability to pay from your device with Apple Pay by putting your device in Lost Mode using Find My iPhone on You can do this even if your device is offline and not connected to a cellular or Wi-Fi network. 

Alternatively, you can call us right away on 0800 275 269 and we’ll suspend or delete your cards from Apple Pay. You’ll still be able to use your plastic cards to pay.

Putting your device in Lost Mode

  1. Sign in to on a Mac or PC, or open the Find My iPhone app on another iPhone, iPad, or iPod touch.
  2. Click on Find iPhone. Under All Devices, select the device that’s been lost or stolen.
  3. Turn on Lost Mode. The ability to make payments using Apple Pay on this device will now be suspended. If you find your device and take it out of Lost Mode, your cards will automatically be added back to Apple Pay.

Visit Apple’s website for more information on how to lock and track your device in Lost Mode.