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Lost or stolen cards, or suspected fraud

Let us know straight away if your card is lost, stolen, or you think it may have been used fraudulently. We can arrange for a replacement card to be couriered to you. If you are overseas, we can arrange an emergency credit card for you^.

For lost or stolen credit cards

  • Call 0800 735 901 (24 hours, seven days).
  • If you’re overseas, you can call us collect from a land line +64 4 473 5901.

For lost or stolen Flexi Debit Visa or Eftpos cards

  • Call 0800 275 269 (24 hours, seven days).
  • If you’re overseas, call us on +64 4 801 2400 (toll charges apply).