Lost or stolen cards, or suspected fraud
Let us know straight away if your card is lost, stolen, or you think it may have been used fraudulently. We can arrange for a replacement card to be couriered to you. If you are overseas, we can arrange an emergency credit card for you^.
For lost or stolen credit cards
- Call 0800 735 901 (24 hours, seven days).
- If you’re overseas, you can call us collect from a land line +64 4 473 5901.