Banking review
We’ll review your financial situation and look at what we can do to support you through a difficult time.
Experiencing financial difficulty
When you’re going through a difficult time personally or in business, struggling with money, or missing payments, can make it harder. Whatever your situation, we’re here to support you.
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Coping with the unexpected
There are lots of situations that can leave you needing help to get financially back on track. This could include:
- being out of work
- going through a separation or relationship breakdown
- illness or injury
- caring for someone else
- someone else controlling your money (e.g. experiencing family violence or elder abuse)
- substance or gambling addiction (yours or someone else’s)
- unexpected events (e.g. economic crises, natural disasters).
Contact our Customer Assist team on 0800 665 560 or 0800 003 808.
Ways we can help
Every situation is different. Maybe you’ve lost a job or loved one, are going through a separation, or are being controlled by someone else and can’t pay the bills. We’ll work with you to support you through the next steps.
Start your banking review
Unforeseen hardship
You may have suffered an event you couldn’t have seen coming - such as illness, injury, loss of employment, the breakdown of a relationship, or the death of a partner or spouse. Talk to us about a loan variation as an option.
Significant financial hardship KiwiSaver withdrawal
Depending on your circumstances, you may be able to withdraw all or some of your available BNZ KiwiSaver Scheme account balance. However, you won’t be able to withdraw any Government contributions.
Support for businesses
Please reach out early if you’re experiencing any difficulties. We understand every customer’s circumstances are different, so get in touch for a banking review and we can tailor a solution to help you with your goals. We can talk through your options, which may be one of the following:
- a temporary overdraft
- extending trade credit
- support with supply chain challenges
- an online loan of up to $100k with QuickBiz
- extending term lending periods
- reducing repayments or moving to Interest Only (on a case-by-case basis).
Other financial support
Good Loans
Together with Good Shepherd, and with support from the Ministry of Social Development, we help families living on limited incomes with no and low interest loans, with no fees. Good Loans are provided on a not-for-profit basis for essential goods and services, like a car to get to work^.
PayNow
We’ve partnered with employment solutions provider, PaySauce, who has developed an innovative solution, PayNow, for the times when payday can’t come soon enough. This allows workers to access their own money in advance rather than turn to predatory lenders.